Massachusetts State Police Creates New Policy for Behavioral Crisis Response

• Massachusetts State Police
• Executive Office of Public Safety and Security

Framingham- Today, recognizing the complex needs of those in behavioral crisis, the Massachusetts State Police announced a new Department policy designed to deliver compassionate services and support successful public safety outcomes. Developed in consultation with clinicians at the Massachusetts Department of Mental Health and law enforcement experts at the International Chiefs of Police Association, the comprehensive response framework equips Troopers to fulfill their public safety duties, de-escalate encounters, help people in crisis manage their emotions and regain control, and facilitate appropriate care when safe to do so.

As part of the policy, the Department emphasizes that the importance of de-escalating encounters and taking responsive action to connect an individual with services does not restrict Troopers' discretion to make an arrest when probable cause exists; instead, it provides guidance about seeking an expert opinion, providing resources regarding voluntary care, making a referral to an appropriate agency.

"Keenly aware that millions of people face mental health and substance use challenges, our Administration remains committed to delivering services with compassion and respect for our neighbors and loved ones in crisis," said Governor Maura Healey. "I commend Colonel Noble and the State Police for articulating a thoughtful, deliberate approach in this policy, which reflects the longstanding practice of so many good Troopers as well as our state's shared commitment to peaceful resolutions and transformative healing."

"Mental illnesses and substance use disorders can affect anyone, regardless of their background or circumstances. In Massachusetts, we want people to know that nobody walks alone," said Lieutenant Governor Kim Driscoll. "This policy provides Troopers with important tools to recognize the signs of crisis, maintain composure, and achieve outcomes we can be proud of."

"This policy reflects our strong commitment to protecting communities while caring for the most vulnerable among us," said Public Safety and Security Secretary Terrence Reidy. "I commend the collaborative process that brought together the expertise of law enforcement and mental health professionals to create an approach grounded in compassion, informed by the best practices, and designed to achieve the best outcomes in even the most challenging of situation."

"The Massachusetts State Police remains committed to the safety, dignity, and well-being of those we swear to protect. In situations where Troopers meet a person in distress, this policy affirms our longstanding commitment to respond with professionalism, compassion, and respect," said Massachusetts State Police Superintendent, Colonel Geoffrey Noble. "We appreciate our colleagues at the Department of Mental Health who shared their expertise to inform this policy and make it the best it can be for Troopers who will rely on it throughout their careers. As the leader of our Department, I also want to urge all of us to work together to end the stigma around mental health. Anyone struggling has our full support to seek professional care."

"We're happy to work with State Police to establish policy that emphasizes safety and compassion for both troopers and the public," said Department of Mental Health Commissioner Brooke Doyle. "First responders often encounter individuals experiencing mental health crises, and the approach outlined in this policy guides troopers in de-escalation techniques and an awareness of resources for a person in need of additional support."

The new policy, along with all policies, procedures, rules, and regulations, is available on the State Police platform here. As part of the implementation, all State Police employees will receive training on the new framework - new employees at the time of their hire and all staff as part of the Department annual training cycle.

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• Massachusetts State Police

  The Massachusetts State Police serves as the statewide law enforcement agency and maintains investigative, tactical, and support units throughout the Commonwealth.

• Executive Office of Public Safety and Security

  EOPSS is responsible for the policy development and budgetary oversight of its secretariat agencies, independent programs, and several boards which aid in crime prevention, homeland security preparedness, and ensuring the safety of residents and visitors in the Commonwealth.