06/16/2025 | Press release | Distributed by Public on 06/16/2025 07:41
SLAs captured my attention very early in my career, in the world of delivery services.
If a package isn't delivered as promised, companies like UPS and FedEx have policies in place-often outlined in their SLAs-that may include shipping cost refunds or service credits. This policy not only compensates the customer for the inconvenience but also encourages service providers to maintain their standards and hold themselves accountable for any lapses. As a result, customers gain confidence in the reliability of these services, knowing that there is a safety net if things don't go as planned. Trust is built.
Recently, while planning my daughter's graduation party, I learned more than I ever wanted to know about porta-potties (some of them are quite luxurious!) and the metrics that are used to determine whether or not they are successful during a booking. There are SLAs around deliveries and pickups, self-cleaning features, quantity of toilet paper and soap, and various other quality and service standards.
However, when I asked our porta-potty provider how they measure and ensure success, I was told that we would tell them. Simple, right? Customer feedback.
The Risks of Traditional, Reactive Service Models
Maybe when you're offering outdoor facilities for a party, you can afford to be somewhat reactive. But in the world of high-end tech, the stakes are just too high. An error could result in substantial financial loss, trigger legal and/or regulatory implications, and cause reputational damage. So, we don't want our clients to alert us to failure or a breach in an SLA. We instead provide proactive service delivery so that we don't miss our SLAs, always doing what's necessary to exceed the standard of care.
Further, relying on traditional SLAs can introduce a layer of complexity. Managing multiple systems and architectures often requires custom configurations, disparate monitoring, and regular adjustments to ensure compliance. For organizations that depend on several storage platforms, this added complexity can result in operational burdens, hinder scalability, and lead to inconsistent performance. Essentially, while SLAs are valuable, navigating their intricacies can pose significant challenges for businesses.
How Do We Ease That Burden?
The Pure Storage platform is supported by a key enabler, or superpower of the offering. Evergreen//One ™ is a true industry-leading enterprise storage-as-a-service subscription that covers FlashArray™ block storage, FlashBlade® unified fast file and object storage, FlashStack< /a>® converged infrastructure, and Pure Cloud Block Store ™ in AWS and Azure. Evergreen//One unifies storage across data centers on premises, in co-location facilities, and in public cloud environments under a single subscription.
If Evergreen//One is the hero of our story, its trusty sidekick is Pure 1®, which provides cloud-based, AI-assisted monitoring, management, and reporting for an enterprise's entire fleet of Pure Storage systems. As a key component of the Evergreen//One subscription, Pure1 continuously monitors workload performance and capacity needs across on-prem and cloud environments, providing predictive analytics, proactive fault prevention, and actionable insights to consistently meet the SLAs that underpin the offering.
Four core SLAs, plus three event-driven guarantees and three add-ons mitigate all types of risk. The core model delivers service level agreements for performance, availability with six nines of uptime, buffer capacity, and the best energy efficiency in the market. We additionally guarantee zero data loss, zero planned downtime, and no data migrations. Pure Storage ensures workload SLA compliance over time by providing necessary components while maintaining 25% headroom beyond reserved capacity to handle demand spikes and incremental growth non-disruptively.
For our customers who want more, they can opt into three game-changing programs:
Lastly, our Evergreen architecture enables organizations to reduce the waste associated with underutilized or overprovisioned equipment, while allowing for non-disruptive changes that proactively protect our customers from negative impact.
Why Is This Important for Our Customers and Partners?
SLAs set clear expectations and create accountability. They help to manage risk, avoid potential disputes, increase satisfaction, and ultimately make it very clear who should win our business.
We believe that what we can measure directly impacts what we can prevent and protect. There is also the argument that you can't hit a target that hasn't been set, and Pure Storage aims high. So, to live up to that standard, our platform strategy redefines SLAs through a seamless storage-as-a-service model, offering comprehensive guarantees-and we remain the only provider in the industry capable of delivering this level of SLA-backed service.
My daughter's party went off without a hitch, and we had no service or quality failures to report. But the tech geek in me will still be happier when sensors measure supplies and report back to central command and control before they run out.
The takeaway: Don't be reactive. Be ready.
Is your data environment fully prepared?
The Future of Storage
Unleash the Power
of Your Data
Learn how only Pure Storage can meet your data storage needs now-and in the future.