Boise State University

10/10/2025 | News release | Distributed by Public on 10/10/2025 17:23

Kroes and Mattingly publish paper on AI use in service and retail industries

Jim Kroes

Jim Kroes, professor in supply chain management, Shaun Mattingly, associate professor in management, and a coauthor, had their paper "AI as an emerging trend for managing employee efficiency in the retail and services industries," published in Business Horizons.

Shaun Mattingly

Their study examines how companies are adopting generative artificial intelligence and what factors influence their approach. They analyzed public company data to understand which types of firms are using AI, how it affects their research and development spending and which industries are leading the way. The study finds that larger companies and those with lower employee efficiency are more likely to embrace AI, particularly in retail and service sectors. These firms tend to use AI to automate everyday tasks and expand their product lines, rather than to train or upskill their workers.

This research offers practical advice for business leaders on how to use AI effectively, especially for industries that need to significantly improve their employee productivity.

Share This

  • Share on Facebook
  • Share on X
  • Share on LinkedIn
  • Share through Email
Boise State University published this content on October 10, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on October 10, 2025 at 23:23 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]