Novant Health guarantees new-patient appointments within 10 days for State Health Plan members at the lowest member cost

WINSTON-SALEM, N.C. - Oct. 29, 2026 - Novant Health is making it easier for North Carolina State Health Plan members to access expert care at the plan's "Preferred" lowest-cost tier, guaranteeing new-patient appointments within 10 days through its dedicated State Health Plan concierge service.

The 10-day appointment guarantee gives State Health Plan members a direct path to care when they need to establish a relationship with a new provider. If a member cannot find an appointment online that meets their needs, they can call Novant Health's dedicated concierge team at 888-894-9777 for help finding and scheduling an appointment within 10 days.*

"As one of only two Preferred health systems in the North Carolina State Health Plan, Novant Health is proud to care for the people who serve our state," said Bill Schiff,  senior vice president, chief payor strategy officer, Novant Health. "We want State Health Plan members to know they can count on us not only for high-quality, affordable care, but also for timely access at the lowest cost. Our 10-day appointment guarantee and dedicated concierge team are examples of how we're making it simpler for members to get connected to the care they need."

Beginning Jan. 1, 2027, Novant Health and UNC Health will be the State's only Preferred Providers, giving members access to the Plan's lowest deductibles, copays, coinsurance and out-of-pocket maximums. State Health Plan members have access to Novant Health's North Carolina network of 18 hospitals, more than 700 clinics and robust virtual care services.

The commitment builds on Novant Health's broader efforts to make healthcare easier to navigate. Whether State Health Plan members need help finding a primary care provider or specialist, understanding their benefits or identifying the right care option, the dedicated concierge team can help members navigate their choices and connect with care. Novant Health is the only healthcare provider offering these benefits, making us the best choice for expert care with the fastest access at the lowest cost. Guaranteed.

Novant Health has also created a dedicated online resource for State Health Plan members with information and tools to help them establish care, find providers, access virtual services and navigate their healthcare options.

State Health Plan members can call the Novant Health's NC State Health Plan Concierge Line at 888-894-9777 or visit NovantHealth.org/SHP to get started.

*The 10-day appointment guarantee is available exclusively to North Carolina State Health Plan members who schedule through the Novant Health NC State Health Plan Concierge. In rare instances, certain highly specialized services may require additional time.