Altair Global Welcomes Kelsey Higgins as Vice President, Client Partner Experience

For Kelsey, client partner experience is a true philosophy. "It's more than KPIs or SLAs or reporting," she says. "It comes down to how the client feels about us as a partner. When they see our name on the caller ID, are they excited to pick up? Do they see us as an extension of their team?"

That mindset shapes everything from how she builds new client relationships to how she solves problems. With her number one CliftonStrengths being 'Strategic,' Kelsey is quick to note that what a client partner says they need often requires further investigation. "If a client is asking why a field doesn't exist on the website, my job is to dig deeper and figure out what they're really trying to solve, and then find the right solution, not just treat the symptom."

Her other top CliftonStrengths - Connectedness, Achiever, Activator, and Adaptability - reflect an approach that is as relational as it is results-driven. She has even facilitated joint strengths sessions between her own team and clients, using the framework to better understand how the two groups can work together.

Ask Kelsey about the Midwest, and she'll tell you: "Midwest is the best!" And she means it professionally as much as personally. In her experience, Midwest clients bring a distinctive quality to the partnership: strong values, authenticity, and an emphasis on relationships that she finds deeply motivating.

"Companies in the Midwest tend to be solid, established organizations that have worked really hard to be in the position they're in. And relationships are everything here. Being genuine will get you far." It's a business culture that aligns naturally with Kelsey's own, and with Altair's longstanding reputation in the region.

Similarly, Altair's Midwest Service Center has been a cornerstone of the company's Americas operations, and Kelsey's appointment reflects a continued investment in the depth of talent and service capacity the region offers our client partners.

"With Kelsey's tenacious spirit, paired with her extensive global mobility experience, we can't wait to see how she nurtures and grows the client partner experience for our Midwest region," said Kathy Couture, SVP of Atlantic and Midwest Regions. "We have no doubt that she's the perfect fit for Altair as we continuously strive to expand our presence in the Americas."

From day one at Altair, Kelsey was already itching to get to what she loves most: meeting her client partners. "My favorite part of this job is building relationships. A goal of mine is to have a great pulse on my clients - their programs, their pain points, what's going well - and to be a resource they're genuinely excited to hear from."

Outside of work, Kelsey keeps busy with her two young children (a six-year-old son and three-year-old daughter), exploring the lakes around the Twin Cities, and hosting guests in her basement podcast studio, where she runs a seasonal parenting podcast featuring conversations about unique perspectives on raising kids. As a weekend brunch lover, she'll also tell you she has strong opinions about biscuits and gravy, and that her stepmom's version remains undefeated.

Please join us in welcoming Kelsey Higgins to the Altair Global team!