PhoenixFin Pte Ltd.

10/14/2026 | Press release | Distributed by Public on 10/13/2026 15:12

Official Announcement: Service Disruptions Due to AWS Infrastructure Issues Fully Restored

Official Announcement: Service Disruptions Due to AWS Infrastructure Issues Fully Restored

2026/10/14 05:12:00

On October 13, 2026, an AWS Service issue caused partial service disruptions on our platform. All services have been fully restored now.
We sincerely apologize for the inconvenience caused by this unexpected disruption and deeply appreciate your patience and understanding during this time.
We would like to assure you that:
  • The incident did not affect the safety of your assets.
  • The affected services have been fully restored.
If you encounter any issues, please do not hesitate to contact our 24/7 Customer Support Team for assistance.
At KuCoin, the security of your assets has always been our top priority. We will continue working to enhance system stability and deliver an even better service experience.
Thank you once again for your continued support and trust.
Sincerely,
The KuCoin Team

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PhoenixFin Pte Ltd. published this content on October 14, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on October 13, 2026 at 21:12 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]