Scam Alert: State Warns Public About Fraudulent Letters Referencing a State Agency

Hawaii Green Infrastructure Authority
For Immediate Release: September 17, 2026

HONOLULU-The Department of Business, Economic Development and Tourism (DBEDT) and Hawaii Green Infrastructure Authority (HGIA), in partnership with the Department of Commerce and Consumer Affairs (DCCA) Office of Consumer Protection, is alerting Hawaii residents to a series of fraudulent mailers that use HGIA's name to imply legitimacy in home warranty and mortgage protection scams.

These misleading letters reference "Hawaii Green Infrastructure AU," "Hawaii Green Infrastructure Authority," or other similar variations, and attempt to pressure homeowners into calling scam phone numbers related to fake "home warranty," "mortgage protection" and other urgent property matters. The letters attempt to alarm homeowners by referencing final notices, county clerk record dates, or supposed warranty expiration deadlines.

The mailers do not originate from HGIA, which has no relationship with the companies or phone numbers listed on these notices. HGIA does not issue home warranty products, nor does it request personal information through unsolicited mailers.

If residents receive a suspicious letter, they should not call the phone number listed in the letters nor provide any personal, financial, or mortgage information. HGIA will only list its official office phone number, 808-587-3868 and its official email address, [email protected], in any communication with its program participants. Any communication that does not use these official channels should be treated as suspicious.

If you receive a suspicious letter claiming to be affiliated with HGIA, you may verify the legitimacy of the letter by contacting HGIA at 808-587-3868 or [email protected].

About the Hawaii Green Infrastructure Authority (HGIA)
HGIA, administratively attached to the Department of Business, Economic Development and Tourism (DBEDT), was constituted to democratize clean energy by making clean energy investment accessible and affordable to Hawaii's underserved ratepayers, while stimulating private investments and leveraging innovative tools to mitigate risks and reach new markets. In addition to clean energy financing, HGIA provides credit enhancements and nontraditional financing to expand access to capital for small businesses and nonprofits statewide through the State Small Business Credit Initiative HI-CAP (Hawaii Capital Assistance Program); and administers the HI C-PACER (Hawaii's Commercial Property Assessed Clean Energy and Resiliency) financing program. For more information, please visit gems.hawaii.gov.

About the Office of Consumer Protection (OCP)
OCP investigates and prosecutes violations of state consumer protection laws involving unfair or deceptive business practices. The office also provides consumer education through community outreach, online resources, media releases and guidance on the Residential Landlord-Tenant Code. By enforcing the law and promoting awareness, OCP works to ensure a fair and transparent marketplace for all residents.

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MEDIA CONTACTS:
Jenna Seagle
Community Outreach Officer
Hawaii Green Infrastructure Authority, State of Hawaii
Phone: 808-206-2903

William Nhieu
Communications Officer
Department of Commerce and Consumer Affairs, State of Hawaii
Phone: 808-586-7582