Workshop on organizational resilience held in Argentina

Workshop on organizational resilience held in Argentina

Workshop on organizational resilience held in Argentina

Social security institutions from across Latin America gathered in Argentina for a workshop on how to enhance organizational resilience through preparedness and agility.

The workshop attracted over 40 participants from 18 member institutions of the International Social Security Association (ISSA) in nine Latin American countries. It was hosted in Buenos Aires from 25 to 27 March 2025, by the National Social Security Administration (Administración Nacional de la Seguridad Social - ANSES). The ISSA Guidelines on Continuity and Resilience of Social Security Services and Systems, served as a basis for the discussions.

The focus of the workshop was on developing institutional resilience through capacity building for business continuity and responsiveness in times of crisis. It looked at enhancing practical skills through exercises centred on real-world application, helping participants conceptualize their own capacity and develop continuity plans while remaining flexible and adaptable. Additionally, the workshop fostered collaboration by providing networking opportunities and promoting the exchange of knowledge and experiences across the region.

Key takeaways

Participants identified several crucial takeaways from the workshop:

• Crisis vs. change: Distinguish between crises and changes in the environment
• Capacity building: Build organizational capacity to handle crises
• Good governance: Stability in management structures and positions
• Crisis committee: The importance of structured crisis response
• Risk matrix: Be aware of the dynamic nature of risk matrixes in crisis management
• Communication: Establish effective communication strategies during crises
• Innovation: Explore innovative approaches to problem-solving and organizational design
• Medical support: General practitioners can play a key role for organizational resilience

Participants emphasized the value of networking and knowledge exchange which will live beyond the workshop and contribute to the advancement of crisis management and organizational resilience practices within social security institutions in the region.