It AIn’t a Revolution – GenAI is the continuation of decades of AI implementations. But do you know how to harness its power

by Mike McDaniel

Not surprisingly, many of my client conversations are about the myriad technology terms and acronyms flying around - GenAI, AI, ChatGPT - and their application. While it's exciting to talk about the newest technology and possibilities, I remind them that since the early 2000s AI has been at the core of more than 25 Conduent BPO solutions and services.

AI-enabled technologies have been helping our clients work faster, smarter and be more responsive to their customers. We've been using AI for process digitalization like intelligent character recognition, intelligent document automation and AI-powered Chatbots. Now with GenAI, when trained through learned patterns and large datasets and provided "gold source" data, has the possibility to make major step-change improvements in processes and outcomes, including efficiency, accuracy, quality and depth/substance of information.

Every time I meet with clients, I have an opportunity to have in-depth conversations about that significant impact of GenAI on the work we're doing at Conduent on behalf of our clients. In the coming weeks, I'll be sharing those perspectives, insights and learnings from Conduent experts, who are leveraging GenAI to take our client's work to the next level. Here is a preview of this upcoming series:

• To fully understand and to chart a course for the strategic application of GenAI, Conduent leaders developed a whitepaper entitled "Unlocking success with GenAI: A comprehensive Guide." We'll dig into the "Conduent GenAI Prioritization Framework," an approach that ensures projects are high value, feasibile and have strong business impact.

• I'll be sharing how Conduent is using GenAI to help transform essential processes in our clients' value chain. I suspect you will be surprised that success in each use case isn't just about the utilization of GenAI but how the combination of Conduent expertise of seasoned professionals shapes the approach to deliver a highly valuable outcome.

As you follow along in this series, I'd like to hear your thoughts or comments on GenAI, the approach, the solutions or areas you'd like hear about .