Retailers See Fraud Schemes Evolve as Shoplifting Declines, NRF Study Finds

WASHINGTON - Retail store theft levels are stabilizing, but external theft and fraud overall continue to rise, according to a new study released today by the National Retail Federation and the Loss Prevention Research Council and sponsored by Sensormatic Solutions. The Impact of Theft & Violence 2026 report found that retailers experienced a 12.4% decrease in shoplifting incidents and an 8.1% decline in retail merchandise theft in 2025 compared with 2024, while other methods of external theft, fraud and scams increased over the same period. These findings highlight the evolving nature of organized retail criminals exploiting both the physical and digital retail environments.

"After years of rising in-store theft, retailers are beginning to see levels stabilize, driven by investments in technology and employee training to strengthen store security and improve response to these crimes," said NRF Vice President for Asset Protection and Retail Operations David Johnston. "However, significant challenges remain as organized criminals continue to exploit vulnerabilities throughout the retail environment as seen in the rise of various fraud schemes and thefts including cargo theft, phone scams and gift card fraud."

The decline in shoplifting and merchandise theft incidents can be attributed in part to retailers' ongoing efforts to evaluate, implement and refine security measures designed to deter theft and reduce losses. Strategies like enhanced interior and exterior security systems, as well as store- and employee-specific safety protocols, have contributed to these improvements. In addition, retailers have strengthened their ability to analyze loss patterns and assess the effectiveness of various security measures in addressing different types of theft.

The 2026 report demonstrates a concerning shift as criminals move beyond traditional shoplifting to more sophisticated external theft schemes, with retailers reporting higher rates of repeat offenders (50%), ORC-related incidents (40%) and walkout or pushout theft (37%). Fraud is also rising, with phone scams (69%), loyalty fraud (51%) and gift card theft or fraud (42%) increasing.

"Trusted research is essential to understanding these threats and how they continue to evolve," said University of Florida Research Scientist and Loss Prevention Research Council Executive Director Read Hayes, Ph.D. "As these risks shift and shoplifting rates stabilize, the retail industry must confront the growing challenges of fraud and external theft."

Violence remains a significant concern for retailers, which continue to report increases in homelessness-related disruptions and guest-related incidents. In response, retailers are strengthening proactive workplace violence prevention efforts by investing in management training (72%), employee training (65%) and risk-intelligence technologies (61%), among other measures designed to enhance safety for employees and customers.

"Retailers are leveraging data and connected technologies to combat retail crime," said Sensormatic Solutions President Tony D'Onofrio. "This year's report underscores that no single company can address this challenge alone. Meaningful progress requires strong collaboration among retailers, communities and law enforcement agencies to enhance asset protection and keep employees and customers safe."

Consistent with last year, reports of store-related theft incidents to law enforcement remain low, with 63% of retailers reporting fewer than half of these incidents. Retailers cite several factors for not reporting, including low-dollar losses or not meeting felony thresholds (60%), as well as concerns about lack of law enforcement response and follow-through (54%).

Following passage in the U.S. House of Representatives, NRF urges the U.S. Senate to pass the Combating Organized Retail Crime Act, which would strengthen federal coordination and equip state and local law enforcement to better identify and investigate cross jurisdictional and transnational retail crime groups.

The 2026 Impact of Retail Theft & Violence survey was conducted online among senior loss prevention and security executives in the retail industry from February to April 2026. A total of 66 retail companies responded to the survey, representing 143 brands across a variety of retail sectors. These brands represented $1.7 trillion in annual sales for their 2025 fiscal year or 31.6% of total retail sales. The majority (63%) have more than 10,000 employees, and more than one-third (38%) operate at least 1,000 stores.

View The Impact of Retail Theft & Violence 2026 study here.

About the Loss Prevention Research Council
The Loss Prevention Research Council was founded in 2000 by leading retailers and Dr. Read Hayes in an effort to support the evidence-based needs of loss prevention decision-makers. To date the LPRC has conducted over 400 real-world loss prevention research projects for retailers and partners. The LPRC strives to provide comprehensive research, development opportunities, and collaborative spaces for our members that will enable the innovation of loss and crime control solutions.

About Sensormatic Solutions
Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, powers safe, secure and seamless retail experiences. For 60 years, the brand has been at the forefront of the industry's fast-moving technology adoption, redefining retail operations on a global scale and turning insights into actions. Sensormatic Solutions delivers an interconnected ecosystem of loss prevention, inventory intelligence and traffic insight solutions, along with our services and partners to enable retailers worldwide to innovate and elevate with precision, connecting data-driven outcomes that shape retail's future.

• Will Granados
• Director, Media Relations

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