University of Cincinnati

06/11/2026 | Press release | Distributed by Public on 06/11/2026 22:08

ServiceNow upgrade set for June 18

ServiceNow upgrade set for June 18

IT Service Portal & Knowledge Base may be unavailable intermittently for up to four hours

2 minute read June 11, 2026 Share on Facebook Share on Twitter Share on LinkedIn Share on Reddit Print Story Like

The IT Service Portal (uc.edu/ithelp) and Knowledge Base (kb.uc.edu) for the University of Cincinnati may be unavailable intermittently from 7 to 11 p.m., Thursday, June 18, during a planned ServiceNow upgrade.

What can you expect?

During the ServiceNow upgrade, you may experience intermittent access to:

  • The IT Service Portal (uc.edu/ithelp) to submit a ticket for IT help or request an IT service.

  • How-to articles in the IT Knowledge Base (kb.uc.edu).

You will have access to 24/7 Canvas Support:

  • Start a chat support session in Canvas: Click the "Help" icon in the left-hand navigation menu and select "Chat With Canvas Support." 

  • Or call 24/7 Canvas Support: Dial (513) 556-HELP (4357) from your personal phone or 6-HELP (4357) from a university phone on campus, then select option 3.

Technical information about the ServiceNow upgrade

Digital Technology Solutions (DTS) will upgrade ServiceNow from the current version (Vancouver Patch 10a) to the Australia release Patch 2. The upgrade is required to maintain security and support.

Need help?

If you experience any continuing issues following this maintenance window, please contact the IT Service Desk.

  • Or call the IT Service Desk.

  • From your personal phone, call (513) 556-HELP (4357), then select option 2.

  • From a university phone on campus, call 6-HELP (4357), then select option 2.

Featured image at top: The IT Service Portal and Knowledge Base will be updated on June 18. Users might experience a brief interruption in service. Photo/Andrew Higley/UC

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University of Cincinnati published this content on June 11, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on June 12, 2026 at 04:08 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]