Spotlight: 'From Awkward to Empowered: Managing Difficult Situations'

Tough conversations don't have to throw you off.

This month's spotlight takes the stress out of tough workplace moments by offering approachable, easy-to-use tips for handling tricky conversations and challenging personalities. With a light, practical touch, employees learn how to say no without guilt, speak up with confidence (even to someone senior), navigate awkward or sensitive topics, and respond calmly when situations get heated. Whether you're managing up, dealing with difficult behavior, or handling high-pressure interactions, these videos help turn uncomfortable moments into opportunities for clearer communication, stronger relationships, and a more confident you at work.