Same app, new features: MyFW App gets an upgrade

Same app, new features: MyFW App gets an upgrade

Published on June 01, 2026

The City of Fort Worth's MyFW App has recently been upgraded to its seventh version. It has a new look and makes reporting your issues easier. Features include:

• Easier-to-report format
• Filters to find exactly what you need
• News to keep you in the know
• Contact information to get help
• New search function

The Customer Care Division delivers award-winning, world-class service to residents and visitors to the City, providing cutting-edge digital products to assist with reporting issues. The MyFW App is just one channel residents can use. These reporting services offer a seamless and personalized experience for everyone.

Customer Care is made up of two specialized units: the 311 Fort Worth Contact Center and My Fort Worth (MyFW) Services, integrating multiple channels of communication with interaction to provide a superior level of care.

Customer Care helps with non-emergency services such as Animal Care & Control, Code Enforcement, Environmental, Forestry, Graffiti, Parking, Public Property Mowing, Solid Waste, Stormwater, Streets, Traffic and general inquiries for the City Manager's Office. MyFW provides online or mobile request options, making it easy to report an issue or concern right when you see it.

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• Service Update