City facilities experiencing internet, phone outage

The City of Round Rock is experiencing an internet outage that is affecting some city services. The outage is caused by a fiber optic line break that is currently in repair by the City's internet service provider.

Emergency services, including 911, are fully operational and remain unaffected. Non-emergency calls to the Round Rock Police Department can be directed to 512-218-5515 during this time.

Phone lines have also been established for utilities emergencies:

For water emergencies, call 512-801-5003.
For wastewater emergencies, call 512-801-0418.

Online public services, such as utility payments and service requests, remain accessible. Customers can make a one-time payment or set up auto-pay by registering for an account. Learn more at roundrocktexas.gov/paymybill.

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