Optum delivers pharmacy care that goes further

Just hours before departing for a month-long cruise with no access to prescription refills, a patient contacted Optum, worried he might miss a critical dose of medication for his chronic skin condition. The pharmacy team responded immediately, coordinating across roles to pick, verify and pack the prescription. That very same day, a team member personally delivered the medication to the patient's home, ensuring uninterrupted care and peace of mind.

"Our goal goes beyond dispensing medication. We work to navigate complex challenges and communicate every step, always keeping the patient's well-being as our top priority."

Faizah Chaudry | lead pharmacy technician, Optum

This level of responsiveness reflects the Charlotte pharmacy's mission: ensuring safe, timely access to medications for patients nationwide. As a specialty and home delivery fulfillment center, Charlotte dispenses more than 13 million prescriptions annually, many for complex or rare conditions requiring specialized handling and clinical oversight, such as cancer and multiple sclerosis.

Optum's specialized capabilities in action

The pharmacy supports patients in diverse life settings such as rural and urban communities, those facing housing insecurity, homebound individuals and residents of nursing homes or hospitals. Many patients managing complex or rare conditions often need personalized clinical expertise, proactive care management and access to limited distribution medications. Optum's specialized capabilities go beyond standard maintenance medications, ensuring patients receive the right therapy and support at the right time.

Operations are built for safety and scale:

• More than 10 safety checks per order support dispensing accuracy

• Advanced automation applies safety caps and supports regulatory compliance

The pharmacy combines clinical services with on-site operations so patients can be served safely and responsibly. Having pharmacists and technicians on site means immediate answers to patient questions and quick resolution of clinical concerns, so patients start therapy sooner, stay on track and feel confident in their care.

156K
Across the state, Optum operates 20 pharmacies that provide care to nearly 156,000 North Carolinians living with serious mental illness, addiction, chronic and complex conditions, and rare diseases.