ATL runways begin to reopen after weather challenges operations at world’s largest hub

Operations

ATL runways begin to reopen after weather challenges operations at world's largest hub

Delta is managing winter conditions across the Southeast this weekend, including at our Atlanta hub.

Staff Writer

Jan 10, 2025 4:00pm

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Delta is managing winter conditions across the Southeast this weekend, including at our Atlanta hub, where all runways were temporarily closed Jan. 10. We have canceled approximately 700 Delta and Delta Connection flights for Jan. 10. On Jan. 8, we issued a fare-difference waiver to allow customers to move existing bookings around the storm forecast. Delta will consider additional schedule adjustments as conditions dictate to safely manage through this storm's impact. Customers can continue to monitor and manage their flights through the Delta app.

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Departures and arrivals to Delta's Hartsfield-Jackson Atlanta hub are beginning to flow again after a worse-than-expected mix of winter weather prompted all five runways to be closed for more than two hours. Airport officials worked to clear the runways and taxiways of accumulating snow, ice and sleet while Delta's airport teams worked to safely deice aircraft and resume operations at ATL. Recovery efforts are happening at other airports throughout the Southeast as well.

Delta canceled approximately 700 flights across our network for Friday, Jan. 10. Additional adjustments to our flight schedule are possible throughout the weekend.

The safety of Delta customers and employees is our primary focus as we manage disruptions to our operation.

Customer care

Delta will waive bag fees for up to three checked bags for customers traveling on Delta-operated flights Jan. 10 through 11:59 p.m. local time on Saturday, Jan. 11. (This excludes flights departing from AMS, which are ground-handled by our partner, KLM.) Customers who have already paid for a bag between Friday, Jan. 10 and Saturday, Jan. 11 will be issued a refund of these bag fees in the coming days.

Delta has issued a travel waiver for certain cities across the Southeastern U.S., offering customers with existing bookings additional flexibility to change or cancel their flights ahead of the storm. As always, if a flight is canceled or a delay causes a misconnect, Delta will work to rebook customers on the next available itinerary.

• Delta encourages customers to watch their flight status closely on delta.com or the Fly Delta app.
• Delta's Operations and Customer Center (OCC) works to give customers as much notice as possible about changes to their flights.
• Customers can also have updates sent directly to their mobile device or by email.

Flight disruption rebooking and refund eligibility

Customers have options if their flight is significantly delayed or canceled for any reason. Customers experiencing a significantly delayed or canceled flight can also review flight options and rebook their itinerary on the Fly Delta app or My Trips on delta.com. In addition, customers traveling on a U.S. domestic itinerary who experience a flight delay of three hours or more and choose not to fly-either on the original delayed flight or on a rebooked itinerary-are entitled to receive a full refund for the unflown portion of their ticket (including any ancillary fees paid or checked baggage charges). The same refund eligibility applies if a customer experiences a flight delay of six hours or more on an international itineraryand chooses not to fly.

If a flight is cancelled and the customer chooses not to fly on their rebooked itinerary, Delta will initiate a full, automatic refund back to the original form of payment of the unflown portion of the ticket, following a 24-hour waiting period.

Customers who experience a cancellation and are not automatically rebooked should promptly contact Delta either at the airport or by reaching out to our Reservations team by phone or the Message Us option via the Fly Delta app, so we can explore alternative flight options. Per Department of Transportation automatic refund requirements, Delta will initiate an automatic ticket refund of the unflown portion of the ticket if we are unable to rebook the trip and have not heard from the customer to arrange an alternative flight.

More information can be found on the Refund and Reimbursement section of delta.com.

Other recent weather advisories

Southern California Wildfires (Jan. 8-10)

Central-Southeast Winter Weather (Jan. 9)

• Winter operations

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