Austin Energy launches new Solar Insights tool to empower residential solar customers

Austin Energy's new Solar Insights tool is an innovative digital feature designed to enhance the experience of residential solar customers through the City of Austin utility customer portal. Austin Energy solar customers can now track their solar production year over year, right alongside their consumption at no additional cost.

This tool provides solar customers with valuable insights into their solar energy usage and performance, supporting Austin Energy's goals of improving customer satisfaction, increasing data transparency and fostering greater community engagement around renewable energy. Check out a podcast about it here.

Key Features and Benefits

• Seamless Integration: The Solar Insights Tool is embedded within the "Energy Use" section of the utility customer portal, delivering a native and intuitive online experience.
• Real-Time Visibility: Customers can view interactive graphs comparing solar energy generation and electricity consumption side by side, along with detailed billing insights.
• Improved Usability: A user-friendly interface offers greater clarity into energy habits and solar performance, designed with accessibility and ease of use in mind.
• Data Export Capability: Users can download and export their solar and usage data for personal analysis or record-keeping.
• Multi-Account Access: Customers with multiple utility accounts can manage all accounts from a single, consolidated dashboard.

"Our goal is to empower customers with the tools they need to make informed energy decisions," said Richard Genece, Austin Energy Vice President for Customer Energy Solutions. "The Solar Insights Tool reflects the utility's commitment to innovation, sustainability and a more transparent customer experience."

The Solar Insights Tool is now available to all residential solar customers through the City of Austin's utility customer portal-COAUtilities.com. For information about Austin Energy's solar offerings, visit AustinEnergy.com/solar.