Zillow elevates Product, Rentals and Corporate Affairs leaders

As Zillow expands its housing marketplace and invests in technology that makes it easier to move, the company has promoted three longtime Zillow leaders, strengthening its Product, Rentals and Corporate Affairs organizations.

• Christopher Roberts has been named chief product officer.
• Marissa Brooks has been promoted to senior vice president of Corporate Affairs.
• Jon Lim has been named senior vice president of Rentals Product & Business Operations.

Zillow's growth is driven by innovation across its consumer and real estate professional platforms, together with the continued expansion of its rentals marketplace, which now serves millions of renters and thousands of multifamily partners nationwide. These promotions position the company for its next phase of growth.

As chief product officer, Roberts is leading Zillow's Product organization as the company continues advancing its platform for the AI era. Zillow is embedding automation, personalization and predictive intelligence across the search, touring, financing and professional coordination to simplify one of life's most complex transactions. A Zillow veteran of more than 18 years, Roberts has played a central role in shaping Zillow's marketplace strategy from the company's earliest days. Having previously served as general manager of Zillow Rentals, he helped build the foundation of a business that has grown into the No. 1 preferred platform among renters and a key driver of Zillow's continued growth. Roberts has led both consumer-facing innovation and the professional workflows that power real-world transactions, bringing a deep understanding of how the entire housing journey fits together. That perspective will continue to shape Zillow's next chapter of product innovation, pairing consumer insights with practical, scalable solutions that support a more seamless, digital and AI-infused moving experience.

Lim's elevation reflects the strategic importance and continued growth of Zillow Rentals, now one of the fastest-growing parts of Zillow's marketplace. Lim supports the Zillow Rentals strategy of building a comprehensive rentals marketplace and modernizing the rental transaction. As SVP of product and business operations, his teams are focused on embedding AI and product innovation into everyday workflows to improve the renter experience, with clearer pricing, more streamlined applications and greater transparency. This combination of scale, proprietary data and built-in workflows becomes more powerful over time, delivering better experiences for renters, property managers and multifamily partners while supporting Zillow's broader growth.

Both Lim and Roberts' roles reflect Zillow's core commitments of solving real problems for both sides of the market - consumers and industry professionals - through innovative product solutions.

As Zillow advances its platform and invests in product innovation, the company also recognizes its responsibility to advocate for consumers in a housing market where affordability, supply and access remain pressing challenges. Zillow is elevating Corporate Affairs leadership to help ensure that trust, advocacy and stakeholder engagement remain embedded in its growth strategy. Brooks leads Zillow's communications, industry events and government relations efforts, guiding how the company shows up across policy, industry and media during a rapidly evolving housing landscape. In her expanded role, she will continue strengthening Zillow's reputation, advancing thought leadership across housing, technology and policy, and reinforcing the company's commitment to making moving easier, more transparent and tech-enabled.

"In real estate and technology, sustainable growth requires innovation, operational excellence and trust," said Jeremy Wacksman, CEO of Zillow. "Christopher's Product leadership has been foundational to how we build and scale our marketplace. Jon has played a key role in shaping both our For Sale and Rentals experiences, driving product innovation and strategic growth across our platform. And Marissa's leadership in Communications and Government Relations ensures we engage responsibly and credibly on the issues that shape housing. Together, they help position Zillow for long-term success."

These promotions reinforce Zillow's commitment to building innovative products, growing its rentals marketplace and engaging responsibly across the housing ecosystem as the company continues to scale.