Prepare for Winter Months with Atmos

BALCH SPRINGS, Texas - Oct 29, 2025 - This season is especially busy: the kids are back in school, holiday plans need to be organized, and there are all kinds of fall events to attend. First of all, there's decorating the house, preparing the turkey, and celebrating Thanksgiving with family and friends. But amid all this activity, it's also important to remember that winter will arrive soon - and Atmos Energy wants to offer you this list of recommendations to help you get ready.

Atmos Energy is committed to providing safe, reliable, and efficient natural gas service so your family can stay safe and comfortable during the winter. Our highly trained employees work year-round inspecting Atmos Energy's pipelines, equipment, and facilities in preparation for winter. We establish the annual natural gas supply plan and confirm gas storage inventory to meet winter demand. In addition, we continue system modernization and strengthening projects across our service territory to support growth and increase capacity, while ensuring our employees are properly trained and ready for winter operations. All this preparation allows us to safely provide reliable natural gas service to our customers.

Natural gas safety is a shared responsibility, and for that reason, Atmos Energy wants to offer you this list of Handy Tips - an easy and quick way to prepare your home for winter.

Atmos Energy Handy Tips

• Confirm that your natural gas service is active.
  • If your natural gas account has been deactivated for any reason and you need to reestablish service, contact Atmos Energy now to schedule an appointment - before the cold weather arrives. Our customer service team is available by phone at 888.286.6700, Monday through Friday from 7 a.m. to 6 p.m. Central Time, or visit the Account Center anytime.
• Enable text alerts.
  • Opt in to receive important updates related to your natural gas service. Subscribe in the Account Center under the Notification Preferences tab.
• Save money and energy.
  • Although natural gas is 3.5 times more economical than electricity, increased consumption during periods of extreme cold will result in higher bills. When temperatures drop, consider implementing the energy-saving tips below - as long as it's safe to do so.
  • Atmos Energy offers rebates or discounts to our customers in Colorado, Louisiana, Mississippi, and parts of Texas on purchases of high-efficiency natural gas appliances, energy-saving devices, and home weatherization improvements. Visit www.atmosenergy.com/rebates for details.

Follow these safety tips for winter.

Inspect your natural gas appliances and piping.* In most states, except Kansas, you are responsible for the natural gas piping on your property from our gas meter to your home or business. As the owner of gas appliances and piping in your home, it's your responsibility to schedule regular inspections and maintenance. Doing so helps prevent hazards and ensures optimal performance.

• Always operate and maintain gas appliances according to manufacturer instructions to help keep your home safe and improve energy efficiency.
• Confirm that smoke and carbon monoxide (CO) detectors are in good working condition.
• Make sure snow and ice from the roof do not fall on or cover your gas meter.
• Visit our website for more winter safety recommendations.

When extreme cold is forecast, Atmos Energy will closely monitor weather conditions and deploy qualified, well-prepared personnel throughout our system. We will keep customers and communities informed before, during, and after any extreme weather event. In addition to signing up for text alerts, follow us on Facebook, X, Instagram, and visit atmosenergy.com for more information on safety and weather preparedness.

Smell gas? Act fast! If you suspect a natural gas leak, immediately leave the area and, from a safe distance, call 911 and the Atmos Energy emergency number at 866.322.8667, available 24 hours a day, 7 days a week.

*If you purchase metered gas from Atmos Energy for resale through a distribution pipeline system to your tenants, you may be considered a "master meter" operator as defined in 49 CFR 191.3 or state statute, which may require your system to meet additional codes and standards. Contact your state natural gas regulator if you have any questions.