Alert Long Beach Emergency Notification System Restored on New Secure Platform

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PRESS RELEASE

Long Beach, CA - The City of Long Beach's Alert Long Beach emergency notification system has been restored on a new, enhanced and secure platform, following a nationwide cybersecurity incident affecting the vendor's legacy system last year. Residents and businesses can once again sign up to receive emergency alerts via text messages and/or voice messages to their cell number and/or email address.

On Nov. 21, 2025, Crisis24-the parent company of CodeRED-reported that its legacy OnSolve CodeRED system, which hosted the City's Alert Long Beach platform, had been impacted by a nationwide cybersecurity attack. The incident was limited to this older platform and did not impact any other City systems, and no sensitive personally identifiable information such as Social Security numbers or birth dates was compromised, as this information is not collected by the system.

Out of an abundance of caution, the City immediately suspended use of Alert Long Beach, notified the public and recommended precautionary measures while the vendor conducted its investigation. The City also coordinated closely with local and state partners to ensure any potential emergency alerts could be issued to the community as needed using an alternative system.

Since that time, Crisis24 has decommissioned its legacy platform and migrated all customers, including the City of Long Beach, to a newly secured system, CodeRED by Crisis24. The new platform has undergone a comprehensive security audit, including independent penetration testing and system hardening conducted by external cybersecurity experts. In coordination with the Federal Emergency Management Agency (FEMA), Crisis24 also met newly issued federal security requirements to restore Integrated Public Alert & Warning System (IPAWS) capabilities within the upgraded system. IPAWS is FEMA's national alerting system that delivers Wireless Emergency Alerts (WEAs) directly to mobile phones. While residents do not need to sign up to receive WEAs, the Alert Long Beach system allows the City to send these targeted emergency notifications-such as evacuation notices and other critical public safety information.

Alert Long Beach is now fully operational on the upgraded, secure platform. Residents and businesses already signed up for Alert Long Beach do not need to sign up again. The City's Department of Disaster Preparedness and Emergency Communications successfully transferred all of the 24,000 existing community contacts to the new system.

Residents and businesses not already registered with Alert Long Beach are strongly encouraged to sign up to receive emergency notifications by visiting AlertLB.com. Registering ensures people receive timely, localized alerts that can help protect them, their family and property during emergencies. The City remains committed to safeguarding community information and ensuring reliable emergency communications for all Long Beach residents.

Media inquiries may be directed to Reginald Harrison, Director, Disaster Preparedness and Emergency Communications, at 562.570.9460 or [email protected].

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