City of Dubuque Launches New Service Request Platform

The platform can be accessed from the City website at www.cityofdubuque.org/Report2DBQ and the Report2DBQ app, which is available in the App Store and on Google Play.

Report2DBQ allows residents to quickly access information and report issues directly from their mobile device or computer. The new platform features a simple interface with access to dozens of common service requests organized by department. Requests and issues reported through Report2DBQ are routed directly to designated staff responsible for each topic. Residents can track the progress of their request and receive notifications of status changes via text, email, or phone. Photos and attachments can be submitted with requests and the app can automatically recognize the location for the request.

Report2DBQ also offers a "Knowledge Base" with articles addressing frequently asked questions, program and policy descriptions, and other information helpful to residents and stakeholders.

"This application is designed to meet residents where they are and enables them to engage with their local government how they choose -- including phone, web portal, and mobile app," said Chris Kohlmann, information technology special projects manager for the City of Dubuque. "This accessibility ensures residents can easily connect with City staff, as well as receive status updates through phone, email, or text."

Residents who used the City's previous citizen response management system (MyDBQ/Citizen Support Center) will need to create a new account/profile in Report2DBQ if they wish.

The platform, provided by Catalis, is ADA compliant and also offers language translation through Google Translate. Report2DBQ can be accessed via the app, through the "Report a Concern" link on the City of Dubuque website, or directly at www.cityofdubuque.org/Report2DBQ