CenterPoint Energy Indiana Takes Action to Support Indiana Customers, Reduces Call Center Wait Times by 95%

CenterPoint Energy Indiana Takes Action to Support Indiana Customers, Reduces Call Center Wait Times by 95%

For National Customer Service Week, CenterPoint Energy highlights actions taken to enhance Hoosiers' customer experience, including improving the average call center wait time to less than one minute.

EVANSVILLE - October 7, 2026 - Today, during National Customer Service Week, CenterPoint Energy highlighted a series of actions to improve customer experience, including reducing its call center wait time by approximately 95 percent. This improvement resulted in an average wait time of less than one minute for Hoosier customers. Other actions include hosting in-person customer support services, energy efficiency improvement programs and bill credits through energy-saving programs.

"We've heard our customers' feedback loud and clear and are committed to providing the exceptional customer service they expect and deserve. Customers can now reach our team almost immediately to get the support they need. Whether our customers have questions about their bill or need help finding vital assistance, we are ready to pick up the phone, provide timely support and deliver an improved experience," said Raja Subramanian, Chief Customer Officer of CenterPoint Energy.

Actions Taken: Bringing Support Directly to Indiana Customers

In addition to reducing call center wait times, CenterPoint Energy has launched a series of programs focused on reducing energy burdens and helping customers better manage their costs, including:

• Customer Connect: Adding new, in-person service options in downtown Evansville for customers to get account support, learn about and enroll in cost- and energy-saving programs, and pay their monthly bill.
• A $5 million Community Energy Improvement Fund: Supporting Hoosier customers through an array of weatherization, energy efficiency and community development projects.
• The Home Repair & Care Program: Assisting eligible homeowners with energy-saving home improvements. To date, more than 80 households have received energy efficiency enhancements.
• Optimize for Local: Providing up to $25,000 in matching grants to nine locally owned restaurants and retailers to help make energy efficiency improvements.
• Optimize for Good: Helping 14 southwestern Indiana nonprofits save energy and costs through matching grants of up to $25,000 to make critical facility improvements, enabling the organizations to dedicate more resources to serving the communities that rely on them.
• No-Cost Smart Thermostats and Bill Credits: Expanding energy efficiency offerings that include no-cost smart thermostats for eligible customers, a one-time bill credit of $75 for signing up for the Smart Cycle program and annual bill credits of up to $67.50 while enrolled.

Programs and Resources Available to Help Manage Energy Costs

With colder weather approaching, CenterPoint Energy supports its customers by connecting them to several programs to help manage energy costs throughout the winter months, including:

• Indiana Energy Assistance Program (EAP): Eligible households may receive financial assistance to help cover winter heating costs.
• Universal Service Program (USP): Eligible customers enrolled in EAP may receive an additional 15 percent to 32 percent reduction on monthly natural gas bills from December through May.
• Customer Assistance Fund (CAF): Customers facing hardship who may not qualify for public assistance programs can receive financial support.
• Flexible payment options: Payment arrangements, due date extensions and levelized billing can help customers better manage energy costs throughout the year.
• Energy-saving resources: Energy efficiency tips, rebates and tools are available that can help reduce energy use and lower bills.

Customers can learn more about financial assistance programs, payment options and energy-saving resources by calling 800-227-1376 or visiting CenterPointEnergy.com/ResourceHub.

About CenterPoint Energy, Inc.
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve nearly 7 million metered customers in Indiana, Minnesota and Texas. As of June 30, 2026, the company owned approximately $48.3 billion in assets. With approximately 8,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.