Alkami Technology Inc

01/02/2025 | Press release | Distributed by Public on 01/02/2025 15:48

Elevations Credit Union

Empowering Members with Intuitive Digital Banking Solutions

Elevations Credit Union(Elevations) is a $3.4 billion asset credit union based in Boulder, Colorado, and serves over 170,000 members with 14 branches and a broad portfolio of retail and business banking solutions. Elevations is focused on empowering members with financial solutions and education and is a two-time recipient of the Malcom Baldridge National Quality Award. Elevations has also

been recognized for their best-in-class mortgage lending, exceptional customer service, and commitment to diversity, equity, and inclusion.

What Elevations Looked for in a New Digital Banking Solution

Members' needs were at the forefront of Elevations' digital transformation efforts. The credit union's members were looking for a platform that had an intuitive user experience that mastered the basics - moving money, viewing account balances, and being able to view the same information and perform the same actions across any device, whether that be their phone or desktop.

In addition to exceeding members' expectations, the Elevations team was focused on addressing the following areas:

Opportunities for Improvement: Priorities:
  • Lack of back-end self-service and configurability
  • Access to data insights
  • Ability to deliver new features and functionality
  • Consistent up-time
  • Intuitive, proven, and reliable user experience
  • Unified platform for retail & business
  • Speed to market
  • Transforming digital banking into a production channel

Upon selecting Alkami, the Elevations team found that Alkami's digital banking platform was highly configurable, supported both retail and business in a single, cohesive experience, and enabled self-service for both members and their back office. Since their implementation, the credit union has transformed digital banking into a production channel that accelerates growth, engagement, and efficiency.

We have not only rebounded but hit an all-time NPS high within four quarters after launching Alkami's digital banking platform.

Andrea Stevenson, Director of Digital Banking, Elevations Credit Union

A Relationship Powered by Collaboration & Transparency

Our client success manager and client sales executive have been really supportive. They bring opportunites to light for us, help us shape our digital banking roadmap, and serve as our sounding board and advocates.

Andrea Stevenson, Director of Digital Banking, Elevations Credit Union

Alkami has earned Elevations' trust by consistently delivering on promises, demonstrating transparency and a commitment to overcoming challenges, and enabling greater self-service configurability within the digital banking platform. The relationship between Elevations and their dedicated Alkami team has proven to be collaborative, supportive, and genuinely invested in Elevations' success; making the Elevations team feel "seen and heard."

Elevations' relationship with Alkami has transformed their digital banking capabilities, enabling them to offer a more unified, intuitive, and efficient experience for both members and staff. Through their implementation and utilization of data-driven insights and market-leading digital banking solutions, Elevations has not only improved member engagement but also enhanced operational efficiency. Together, Alkami and Elevations are paving the way for what's possible in digital banking by driving innovation through data, fostering faster decision-making, and sharpening the credit union's competitive edge.

Ready to transform your digital banking experience? Let's discuss your institution's strategy and see how Alkami can help you achieve your goals.