Enhancing Public-sector Productivity Through Effective Work Design

The training course on Work Design for Enhancing Public-sector Productivity was held from 25-29 November and was organized by the National Training and Productivity Centre, Fiji National University and Ministry of Employment, Productivity and Industrial Relations, Fiji and the APO Secretariat. This training aimed to enhance productivity through effective work design, practical tools, and strategies to eliminate inefficiencies in the public sector.

Twenty participants from 13 APO members completed the course, led by three resource persons, one each from Australia, Fiji, and Singapore. The project enhanced participants' capacity by equipping them with advanced insights and practical tools for effective work design in the public sector. Key achievements included the introduction of frameworks such as SMART Work Design and the Public-sector Scorecard to analyze and improve workflows as well as hands-on experience with Lean Six Sigma techniques to identify and eliminate inefficiencies.

Through case studies, group discussions, and site visits, participants gained practical insights into leveraging technology, managing change, and designing sustainable workflows. These hands-on activities equipped participants with actionable strategies to tackle inefficiencies and foster innovation in their respective organizations. By addressing the unique challenges faced by the public sector, the training provided tailored approaches for improving processes and enhancing overall productivity.