Over 90% of telephone numbers checked on endesa's search tool flagged as suspicious: the tool consolidates its position as a shield against fraud

Reinforcement on social media: #StopPhishing campaign

In addition to the launch of the search tool, Endesa is running a major information campaign on social media via the official Endesa Clientes account, with key messages such as:

• #Phishing is everywhere - via SMS, email, and even WhatsApp. We will never ask you for your credit card details.'
• 'Do you know how to detect #phishing when you receive it? Spelling mistakes, suspicious emails and requests for bank details are warning signs.'
• 'ATTENTION! We have detected impersonation attempts on Instagram and Facebook. Ignore any account that is not official.'

These posts have also been accompanied by a campaign to warn of these fraudulent practices on radio and on the Endesa website, as well as through the new digital magazine 'ON' that Endesa sends to its customers. Similarly, practical tips and links to the Endesa corporate blog have been prepared, detailing the main methods of fraud and how to act against them, and the company has even emailed its entire customer base to highlight the search tool, which is also being promoted on customer bills.

The latest awareness action has been the production of a series of true crime-style videos, which are available primarily on the company's social media channels (YouTube and Facebook):

• 'Endesa helps you fight scams' video (call checking): Available on the Endesa YouTube channel.
• 'If you are suspicious of a call, Endesa helps you investigate it' video (Facebook): You can watch it on the Endesa Clientes Facebook page.

Commitment to transparency

Endesa reiterates its commitment to transparency, business ethics and the active defence of consumer rights. The company will continue working with public authorities, consumer associations and the sector as a whole to eradicate these bad practices and build an energy model based on trust, free choice and respect for the customer. Because these actions, which affect both domestic customers and small businesses, represent a serious violation of consumer rights and distort the correct functioning of the electricity market.

About Endesa

Endesa is the leading electricity company in Spain and the second largest in Portugal. It is also the second largest gas operator in the Spanish market. Endesa operates an integrated business model spanning electricity generation, distribution, and supply. Furthermore, the company offers value-added services focused on the electrification of energy use for households, businesses, and public administrations. Endesa is committed to the United Nations' SDGs and corporate social responsibility. In the latter area, it also operates through the Endesa Foundation. Our team comprises around 9,000 employees. Endesa is part of Enel.