July 20COUNTRY Financial Selected as a PropertyCasualty360 2026 Insurance Luminaries Winner eGain Press Release

Sunnyvale, CA (July 20, 2026): eGain (NASDAQ: EGAN), the leader in AI-powered knowledge management for customer service, today congratulates its customer COUNTRY Financial for being named to PropertyCasualty360's Insurance Luminaries Class of 2026 in the category of Excellence in Customer Experience for Insurance Carriers.

COUNTRY Financial is an Illinois-based insurance and financial services provider serving more than one million households. The award recognizes COUNTRY Financial's commitment to delivering excellent client experiences and investment in knowledge management to ensure accessibility, efficiency, and personalized guidance.

This recognition celebrates innovation in the property and casualty insurance industry. The awards program spotlights top professionals and organizations within the sector that strive to modernize and humanize the business. The 2026 winners were selected by a panel of industry experts based on how well they stated and achieved goals with regards to the nomination category; how impactful their work has been; how dedicated the nominee has been to furthering modernization and humanization in the P&C insurance business; and how committed and dedicated the nominee has been to high ethical standards, service and excellence.

"This year, the team behind PropertyCasualty360.com was thrilled to scale up our annual professional recognition program to more accurately reflect the depth and breadth of the P&C insurance industry," says Editor-in-Chief Elana Ashanti Jefferson. "People outside of insurance often fail to recognize the history, mission, technology, heart and smarts that are the underpinning of this industry. That's why I am doubly excited to spotlight more individuals and organizations through the 2026 Insurance Luminaries Awards program and inaugural event. These awards pay homage to the critical work around making insureds whole after a major loss while also empowering innovation and modernization to address ever more complex risks and consumer demands."

COUNTRY Financial has partnered with eGain for the past ten years to build a centralized, enterprise-wide knowledge platform powered by eGain's AI Knowledge Hub. The platform gives representatives fast, reliable access to the processes, policies, and guidance they need to resolve client questions accurately and consistently.

"We're honored by this recognition, because it reflects something our representatives live out every day - showing up for our clients with clarity and care," said Jesse Kohlbecker, Vice President of Claims and Client Services of COUNTRY Financial. "None of that happens without the right foundation behind it, and our partnership with eGain has given our teams the confidence to get things right, conversation after conversation."

About eGain

eGain (NASDAQ: EGAN) is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit https://www.eGain.com for more information.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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