Break the Ice, Not Your Service: Be Sure to Clear Natural Gas Meters After Snow Falls

Clearing snow and ice from meters and vents helps ensure safe service

COLLINSVILLE, Ill. (January 26, 2026) - With significant snowfall across the region, Ameren is reminding customers to take a few simple steps to help protect their homes and families by keeping outdoor natural gas meters and vents clear of snow and ice.

Snow and ice buildup can damage gas equipment and, if vents become blocked, may allow unsafe levels of natural gas or carbon monoxide to build up inside a home. Clearing these areas after a storm helps ensure natural gas equipment can operate safely when customers need it most.

"We know winter storms can be stressful, and our customers count on us to deliver safe, reliable energy through all kinds of weather," said Eric Kozak, vice president of natural gas operations for Ameren Illinois. "As a safety precaution, we are reminding customers to keep their gas meters clear of snow and ice. Carefully use a broom to sweep ice and snow away from your meter. This simple step allows your meter to 'breathe' and makes a real difference in keeping your home safe and warm."

When removing snow and ice near natural gas meters, Ameren offers the following guidance:

• Use your hands or a broom to gently remove snow and ice. Do not use shovels or snowblowers, which can damage equipment or loosen a connection.

• Carefully remove large icicles hanging directly above meter assemblies or vents.

• If a meter is completely encased in ice, do not try to chip or melt it. This could damage the meter. Allow the ice to melt naturally.

If you smell natural gas or suspect a leak, leave the area immediately, taking all people and pets with you. Once you are at a safe distance, call Ameren Illinois at 1.800.755.5000. Ameren responds to gas leak calls 24 hours a day, seven days a week, and there is never a charge to customers for investigating a suspected gas leak. For more natural gas and carbon monoxide safety tips, visit Ameren.com/NaturalGasSafety.

About Ameren Illinois
Ameren Illinois delivers energy to 1.2 million electric and more than 800,000 natural gas customers throughout central and southern Illinois. Our service territory covers more than 1,200 communities and 43,700 square miles and our mission is to power the quality of life. For more information, visit AmerenIllinois.com. Follow us at @AmerenIllinois or Facebook.com/AmerenIllinois.