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William Blair & Company LLC

01/08/2025 | News release | Distributed by Public on 01/08/2025 09:37

An AI Inflection Point for Insurtech

The technology necessary to deliver cutting-edge AI solutions across the insurance ecosystem appears to have finally arrived-with the potential to spur a new wave of investment and transaction activity.

While the sector has been slow to embrace innovation and specifically generative AI, the emerging solutions come from AI-native platforms built to address problems in the broader insurance industry. As a result, opportunities are emerging related to some of the industry's most vexing challenges, including:

  • The prevalence of manual and prone-to-error tasks across the value chain
  • A coming surge in retirements and difficulty recruiting young people to the sector
  • Measurable declines in customer satisfaction and retention