Mount Sinai Health System Is Recognized in 2025 CHIME Digital Health Most Wired Survey

Mount Sinai Health System Is Recognized in 2025 CHIME Digital Health Most Wired Survey

International honor recognizes organizations that successfully leverage digital health to improve patient care and operational efficiency

The College of Healthcare Information Management Executives (CHIME) has recognized the Mount Sinai Health System with a Level 9 designation, the second-highest level, in both the Acute Care and Ambulatory Care categories for the 2025 CHIME Digital Health Most Wired survey.

The internationally recognized benchmarking program honors health care organizations that have an exceptional commitment to excellence in digital health, recognizing Mount Sinai's ongoing digital transformation and early adaptation of cutting-edge innovation to improve patient outcomes and support clinicians.

The CHIME Digital Health Most Wired survey annually assesses organizations that optimize the use of information technology to improve health care in the key focus areas of clinical quality and safety, analytics and data management, cybersecurity, population health, infrastructure, patient engagement, and innovation. The survey also evaluates the adoption, integration, and outcome of technologies in health care organizations at all stages of digital development, from early adapters to leaders in the industry.

"Digital excellence isn't a destination; it's a process. Our teams have built a modern, secure digital foundation that reduces friction for patients and providers. With the Most Wired framework as our guide, we'll keep advancing interoperability, analytics, and responsible artificial intelligence (AI) to deliver measurable value across Mount Sinai," said Lisa S. Stump, MS, FASHP, Chief Digital Information Officer of the Mount Sinai Health System and Dean for Information Technology of the Icahn School of Medicine at Mount Sinai.

In the past year, the Digital and Technology Partners (DTP) department at Mount Sinai has continued to leverage data and platforms to accelerate cures for diseases, improve patient care, and streamline operational processes. Last month, Mount Sinai announced the rollout of Microsoft Dragon Copilot, a new AI clinical assistant designed to streamline clinical documentation, highlight critical information, and automate administrative tasks across the clinical care settings. The AI tool-built on a modern, secure, and scalable architecture- integrates advanced natural language and ambient listening to help clinicians document care seamlessly within the electronic health records.

In collaboration with Mount Sinai's Windreich Department of Artificial Intelligence and Human Health, DTP prioritizes the safe, effective, and equitable adoption of AI-enabled approaches in teaching, treatment, and research. The experts have identified stronger safeguards for widely used AI chatbots, a rapidly evolving technology, before adaptation in clinical use.

The department has expanded features and access on the MyMountSinai app with a suite of digital toolsincluding Virtual Urgent Care and Virtual Primary Care. Patients can now use the Message Only Care option to message a provider, with no appointment needed, for issues like pinkeye and birth control. More than 2.1 million patients actively manage their own health care from the convenience of their phone, tablet, or computer, from scheduling doctor's visits to refilling prescriptions, through the app. DTP has also launched an intelligent virtual assistant known as the Mount Sinai Virtual Agent to handle routine tasks like appointment confirmations, cancellations, and scheduling. The AI-powered conversational chat enhances the overall call experience for patients, reduces the number of calls that require a live agent, and frees the call center staff to focus on more complex cases-improving service and reducing wait times.

Mount Sinai has received numerous recognitions for its commitment to digital health and innovation over the past year. The Mount Sinai Hospital was named No. 1 among full-service hospitals in New York City and No. 5 in the United States on Newsweek's "World's Best Smart Hospitals 2026" list, which recognizes smart hospitals that use advanced technology to improve patient care and streamline workflow. Mount Sinai Morningside also performed well, placing No. 4 in New York City and No. 30 internationally in the "World's Best Smart Hospitals 2026" rankings, which recognizes the 350 leading hospitals from 30 countries.

Mrs. Stump said digital integration and scale are on the horizon for 2026, including broader adoption of ambient voice technology-AI-powered tools that capture spoken conversations and automatically convert them into structured clinical notes or documentation-across care settings from doctor's offices to inpatient units, and AI-driven tools to support and enhance clinical decisions, operational excellence, research, and education.

"AI will increasingly assist with clinical recommendations, predictive analytics, and personalized care planning-raising the bar for evidence-based medicine. Expect more rigorous validation, transparency, and regulatory frameworks for AI tools," she said. "As data flows multiply, health systems will double down on interoperability standards, privacy and security, and governance frameworks to ensure safety, trust and compliance. The pace of change is accelerating, and it calls on all of us to lead thoughtfully, share openly, and innovate responsibly. The future of health care depends on it."

About the Mount Sinai Health System

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with 48,000 employees working across seven hospitals, more than 400 outpatient practices, more than 600 research and clinical labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time-discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.

Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 9,000 primary and specialty care physicians and 10 free-standing joint-venture centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida. Hospitals within the System are consistently ranked by Newsweek's^® "The World's Best Smart Hospitals, Best in State Hospitals, World Best Hospitals and Best Specialty Hospitals" and by U.S. News & World Report's^® "Best Hospitals" and "Best Children's Hospitals." The Mount Sinai Hospital is on the U.S. News & World Report^® "Best Hospitals" Honor Roll for 2025-2026.

For more information, visit https://www.mountsinai.org or find Mount Sinai on Facebook, Instagram, LinkedIn, X, and YouTube.