How to Protect Yourself from Potential Zelle® Scams

Zelle® is a quick and convenient way to send money, but it also comes with risks, particularly as scammers target users. Since Zelle® transactions are usually irreversible, it's essential to take steps to protect yourself. Here's how you can stay safe and avoid potential scams.

Send Money to Trusted Contacts Only
Only use Zelle® to send money to people you know and trust. Avoid transactions with strangers, as once money is sent, it's difficult to recover.

Verify Recipient Details
Always double-check the recipient's phone number or email address. Scammers may impersonate someone you know, so confirm their details before sending money.

Be Cautious of Unsolicited Requests
Be diligent when receiving unexpected requests for money, especially from new recipients. Watch out for urgent deadlines or demands to act immediately. Contact the person directly through a trusted method to verify the request.

Be Cautious of Unexpected Notifications
The receiver will receive a notification on the phone number or email associated with the transaction. As the sender, you'll get a notification at the primary email address linked to your Zelle account. Double-check these details to confirm the transaction is legitimate and avoid falling for scams.

Keep Your Zelle® Information Private
Do not share your Zelle® account details with anyone. Scammers may try to trick you into giving them access to your account.

Report Suspicious Activity Immediately
If you suspect fraud or see unusual transactions, report them to us right away. While recovery isn't guaranteed, quick action can help.

While Zelle® is a convenient and secure way to transfer money, it's important to remain vigilant against the growing number of scams targeting its users. By following these proactive steps, you can significantly reduce your risk of falling victim to fraud. Always trust your instincts and exercise caution when sending money online-taking a few extra minutes to verify details could save you from costly mistakes.

Parke Bank will never contact you to ask for personal information such as social security numbers, debit card pins or online banking passwords. If you receive a phone call, text or email from someone stating they are from Parke Bank, please call 1.866.727.5325 to verify the validity of the request.