American Family Insurance provides mobile claims support for Wisconsin customers after severe storms

American Family Insurance provides mobile claims support for Wisconsin customers after severe storms

American Family Insurance is mobilizing additional claims support for customers in Wisconsin following severe weather that moved through the state March 13-14.

Multiple rounds of severe weather Monday and Tuesday brought tornadoes, damaging winds, large hail and heavy rain, leaving damage across the area. In Southern Wisconsin, over two-inch hail was reported in parts of the Dane County area.

To support customers, our field catastrophe adjusters are assisting local claims employees to contact customers, expedite claims handling and help organize inspections. Mobile claims sites are also being assembled at two locations in Madison to support affected customers.

"Our customers are at the center of everything we do. When severe weather hits, the most important thing is providing clear answers and fast support for those affected," said Tim Constien, chief claims officer for American Family Insurance. "From deploying mobile claims units to coordinating inspections, our teams are working to make the claims process as smooth as possible. American Family takes pride in how we show up for customers in their time of need, and I'm grateful for our adjusters and claims professionals working hard to help families and communities recover after the unexpected."

As of late Wednesday afternoon, American Family Insurance has received over 3,700 claims related to the storms throughout the state of Wisconsin.

Mobile claims sites
American Family will provide in-person support at two drive-in sites in Madison, with professionals available to help customers starting Thursday, April 16 at 10 a.m., at the following locations (by appointment only):

Gerber Auto Body
200 W. Beltline Rd
Madison, WI, 53717

Zimbrick Auto Body
5421 Wayne Terrace Suite 100
Madison, WI, 53718

These locations will also be used for auto drive-in inspections so customers can have damaged vehicles inspected and receive payments for covered damages. Drive-in inspections are by appointment only and cannot accommodate walk-ins. Customers should contact the Customer Care Center (1-800-692-6326) to schedule an appointment.

Report claims as soon as possible
Customers are encouraged to contact their American Family agent as soon as possible to start a claim. Claims can also be reported 24/7 in the following ways:

• MyAmFam app or MyAccount on amfam.com
  Customers can file property or auto claims in the app from anywhere at any time. The claims will be routed directly to the appropriate area for efficient claim handling. Customers will also be able to track their claim's status in the app and see who is handling their claim, details of the claim and other important information.
• Text the word STORM to 26326 (AMFAM)
  Customers will be sent a link to file their claim quickly and easily from their smartphones. Message and data rates may apply.
• Call the Claims Customer Care Center at 1-800-MYAMFAM (1-800-692-6326)
  Trained representatives are available 24 hours a day, seven days a week to help customers.

For more information on how to prepare for severe weather, visit our newsroom or reach out to your agent.

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About American Family Insurance
American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation's 12th-largest property/casualty insurance company, ranking No. 202 on the Fortune 500 list. American Family has a current 'a+' credit rating through AM Best, and has distinction as a "Standing the Test of Time" company, which is represented by having an AM Best financial strength rating of 'A' or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesite and Main Street America Insurance. The company has approximately 10,500 employees nationwide.