Hej! integrates WhatsApp into its brand lead-acquisition strategies

Hej!, a specialist in conversational marketing and part of the Mondadori Media MarTech Hub together with AdKaora - the international digital agency with full-funnel advertising solutions - launches a new product designed to take full advantage of WhatsApp in lead acquisition and qualification. Hej! has already integrated the solution into several campaigns in the education, automotive, service and utilities sectors.

The right channel for lead acquisition? WhatsApp convinces users and companies

According to research conducted by expert Vincenzo Cosenza in July 2024 using Audicom-Audiweb data, the instant messaging platform has 35.7 million active users in Italy, with a penetration rate of 90.3% between the ages of 16 and 64. It is used more than 17 hours per month on average, making it the most common channel among Italians today. Not only that, 69% of users are more likely to buy from a brand that can be accessed via WhatsApp.

Hej! proposes strategies for using the WhatsApp communication channel at an early stage in the user-brand relationship, and not only for engagement, nurturing, e-commerce and caring activities after customer acquisition. This solution fosters conversation between users and brands and transforms lead acquisition into a simple, functional and high-performance experience.

AI-enhanced conversations to improve digital performance

The new product developed by Hej! uses WhatsApp to activate two key solutions: lead generation and lead qualification, designed to radically improve the effectiveness of media campaigns.

Through AI-enhanced conversations, the system begins an initial interaction with users on WhatsApp, facilitating both their access to information on products, services and offers, and data collection by brands in a natural, non-invasive and privacy-focused manner. After an initial guided exchange, AI adapts the conversation based on the answers, refining the interaction, improving data quality and providing an engaging user experience.

'We wanted to create a product that was simple for users, but advanced for businesses, one that could combine the immediacy of conversations via WhatsApp with the power of AI applied to conversational marketing. We have specialised in lead generation and conversational marketing for several years and our technology is designed not only to optimise lead generation, but especially to enhance qualification, making each contact more relevant and useful for the brand. We have always focused on offering functional user experiences, aware that there are humans on the other end, at least at the moment, and that they are the only thing that matters,' says Paolo De Santis, COO and co-founder of Hej!

Different user acquisition channels are available, starting with the more traditional ones, such as Meta, TikTok and Google, up to proprietary channels.

The heart of the product is the proprietary platform, developed over the years for conversation management and predictive scoring. Together with a wide range of marketing automation and AI features, it maximises performance and guarantees concrete results for brands.

Hej!and WhatsApp: optimising the entire lead generation chain

The campaigns conducted for customers to date have yielded extremely positive results. More than 70% of users completed the qualification process and were sent to the brands' CRM systems with different qualification scores, allowing for more streamlined and effective post-lead management. The reaction speed was also surprising: 80% of users completed the qualification within five minutes of first contact. The data show how an intuitive interface, direct communication and a familiar context can make a difference in terms of performance and engagement.

'This project is the perfect example of how innovation in the MarTech Hub can generate tangible value. In the Mondadori Group PLAI accelerator, we have a hub of innovative solutions and the possibility of interacting with tech professionals. Artificial intelligence is not only the workflow engine, but also the key element that allows us to personalise the conversation while making it scalable with high performance. The integration of WhatsApp into lead-generation flows is not just a technological choice, but a concrete response to the evolution of consumers' digital habits. We are already working on other innovations that will significantly change the world of performance marketing,' says Davide Tran, MarTech Director at Mondadori Media.