Concord Technologies Supports the Complete Path of Incoming Healthcare Documents

Concord Technologies, which started in 1996, focuses on secure document exchange, counting three of the world's five largest healthcare payers as customers. In this video at the DirectTrust conference, we hear about the use of AI and what the company calls straight-through processing from Chike Okeke, JR, Chief Information Security Officer, and Mike Stover, Director of Product Management.

Stover said that Concord's AI tools can examine an incoming document, whether digitized or fax, and extract data to support classification, delivery to the appropriate workflow, and integration into the system of record. It is useful for both clinical and revenue management.

Thus, Concord solves administrative needs such as patient acquisition and enrollment, prior authorization, and referral and intake management. One client reported a 25% improvement in document scan rate.

Okeke pointed out that organizations must also adapt to the security threats posed by AI, which makes it much easier for a malicious communication to look like it is legitimate and comes from inside the organization. "The same technologies are available to the bad guys," he says.

Concord is also participating in DirectTrust's Interoperable Secure Cloud Fax initiative.

Watch the video for details.

Learn more about Concord Technologies: https://concord.net/

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Concord Technologies is a proud sponsor of Healthcare Scene.