How to increase online account opening volume by more than 3X

When Guardian Credit Union, a $1.1B credit union headquartered in Alabama, decided to modernize its online and in-branch deposit account opening process, its primary focus was improving the member and employee experience and increasing operational efficiency.

Guardian Credit Union partnered with MANTL to implement a 100% digital online account opening experience and modernize account opening across its 16-branch network. In less than a year, Guardian Credit Union:

• Reduced the time to open a consumer account online from three days to ~4 minutes
• Increased the volume of new member accounts opened online by more than 3X per month
• Saved 300 hours per month on in-branch account opening
• Opened more than 10,000 new member deposit accounts

Learn how Guardian Credit Union leveraged automation to transform the account opening experience across all of its banking channels, grow member relationships, improve operational efficiency, and provide the state of Alabama with a superior banking experience.

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