CFA urges FTC to act without further delay to protect consumers in online food delivery space

The Consumer Federation of America submitted the following comments to the Federal Trade Commission (FTC) in response to the agency's request for information related to unfair or deceptive practices relating to fees and charges for food and grocery items ordered through online delivery platforms. The FTC has noted that food delivery companies have engaged in deceptive conduct that has frustrated consumers, undermined the financial health of delivery workers, and put honest delivery companies at a disadvantage. CFA's letter urges the FTC to act expeditiously to protect consumers on food delivery platforms, with an unambiguous prohibition on algorithmic or surveillance-based pricing practices.