Case Study: Towpath Credit Union

Through Towpath's partnership with Alkami, the credit union delivered a member experience that wasn't just improved, but aligned with Towpath's community-first ethos. At the heart of this transformation was a belief that digital banking solutions should not only be functional but should actively enhance members' financial wellness and strengthen institutional relationships.

Seamless Integration and Centralized Access : Alkami enabled full integration of services directly within mobile and online banking allowing members to manage card settings-including freezing, unfreezing, and reporting lost cards-without leaving the application (app). Previously, such functions required a separate application or third-party interface. This centralization dramatically reduced friction and improved stickiness.

Enhanced Money Movement and Aggregation : With account aggregation, members can easily connect external accounts and move money effortlessly. These capabilities gave Towpath members a comprehensive view of their financial lives and positioned Towpath as a preferred hub for financial activity while delivering competitive insights into externally-held banking relationships.

Financial Literacy through SavvyMoney : Integrating real-time credit scores through SavvyMoney was especially impactful. Not only could members track their credit scores daily, but because those scores aligned with Towpath's underwriting criteria, it enabled a clear path for financial improvement. Towpath's CCUFC Program (Certified Credit Union Financial Counselors) enables members to take advantage of one-on-one financial support and strategy sessions where they have started leveraging SavvyMoney's credit score solution in financial coaching sessions, creating a sense of transparency and trust.

Improved Clarity with Transaction Enrichment : Alkami's categorization and plain-language translation of transaction data gave members intuitive insights into their spending. Instead of indecipherable strings of numbers and vendor codes, members saw organized, human-readable summaries-an enhancement that both simplified and educated at the same time.

Security and Trust as Foundations : The improved multi-factor authentication (MFA) and fraud controls reassured members. These built-in safeguards allowed Towpath to confidently expand capabilities while maintaining rigorous security standards. Overall, the Alkami Platform delivered a comprehensive and digital experience that was not only functional but future-ready, allowing every interaction to reinforce Towpath's member-first values.