How a Global Consumer Giant Transitioned to Flexible Work with CXAI

In a world where flexible work is becoming the new normal, one of the largest global food and beverage companies saw an opportunity to create a more efficient, productive, and satisfying work environment. Managing over 300,000 employees in 200 offices across the globe, the company needed to adapt quickly to the demands of a post-pandemic workforce while still achieving key business goals.

Their transition to a flexible work policy wasn't just about keeping up with the times.

It was backed by data: flexible work leads to a 15% increase in productivity, 31% less absenteeism, and 10% lower turnover. They also saw an opportunity to reduce the office footprint, cut waste, and lower energy use. And an added bonus: 78% of employees said they'd consider switching jobs to work from home. This policy would help them attract top talent from anywhere.

They also knew that to make this work, they needed to elevate their workplace tech infrastructure and implement a solution that seamlessly connects their offices, people, and tools. From this story, you will learn why the company chose CXAI, an AI-powered workplace experience platform, and how CXAI helped reduce its office costs, improve productivity, and increase employee satisfaction.

The Challenge: Modernizing the Workplace Technology

The new flexible work plan required a significant overhaul of workplace technology. Modern employees have higher expectations for ease of use, design, and functionality. The company needed a solution to integrate all workplace tools and services, such as campus information, office events and services, IT and facilities ticketing, and in-campus navigation, into one platform.

Another priority was improving space utilization through an intelligent desk and room booking system. Finally, the solution had to be enterprise-ready-secure, scalable, and capable of integrating with complex backend systems.

The Solution: CXAI Workplace Employee Experience Platform

After evaluating multiple options in 2022, the company chose CXAI (formerly known as CXApp) for its user-friendly interface, seamless integration with existing systems, such as Microsoft Office 365, Active Directory, Single Sign-on (SSO), and many others, as well as its competitive pricing. CXAI delivered a set of key features that fit perfectly with the company's needs.

The platform provided real-time availability maps, making it easy for employees to find available spaces and navigate corporate offices. The desk and room booking system streamlined workspace management, and the local campus information gave employees quick access to services like cafes, fitness centers, daycare, dry cleaning, and more. The implementation started in New York and Texas and rapidly expanded to more locations.

The Results: A Total Game Changer

Now, over 8,500 employees in 14 locations use the CXAI app daily, logging more than 100,000 interactions and over 15,000 space bookings each week. And the impact of it has been transformative.

#1: Office Space Cost Savings by Scaling Down the Footprint

One of the most significant benefits the company has seen is reduced office space costs. By embracing flexible work, they no longer need as much physical office space. Employees don't need to be at their desks daily, which allows the company to reduce its real estate footprint and associated expenses like energy use and office maintenance.

With CXAI's desk and room booking system, employees can easily reserve spaces when they need them and find available workspaces in real-time. This has allowed the company to optimize space utilization across multiple locations. Thanks to the integration of occupancy sensors, unused spaces are quickly made available to others, ensuring nothing goes to waste.

The company aims to maintain an average office occupancy rate of around 50%, cutting down on unnecessary office space while supporting a productive and collaborative work environment. As they scale down their physical footprint, they are also seeing environmental benefits, such as reduced carbon emissions from less commuting. Estimates show a reduction of 70 tons of carbon dioxide for every 100 employees working from home two days a week.

#2: Higher Productivity in the Office and Remote

Another major win has been the boost in productivity. Flexible work leads to better focus, fewer distractions, and less burnout. Employees can work in environments that best suit their needs, whether at home or in the office, leading to better performance.

CXAI played a critical role in this by providing an easy-to-use mobile platform that keeps employees connected no matter where they are, and makes them highly efficient in the office. While working from home, employees receive all the corporate communications, news, and notifications and see the meetings and events happening in the office. They stay productive, never lose connection with their teams, and can plan office visits beforehand.

While in the office, CXAI helps them quickly find a desk or meeting room, order food, and access essential services like IT support, fitness and wellness resources, daycare, dry cleaning, and so on. This streamlined experience ensures that employees can focus on their work without being bogged down by administrative, personal tasks, or office logistics.

The result? A more engaged, productive workforce.

#3. Improved Employee Satisfaction Thanks to a Better Work-Life Balance

At the heart of the company's success has been its ability to improve employee satisfaction and retention. The flexible work policy, supported by CXAI, has allowed employees to achieve a better work-life balance. In fact, 78% of employees stated that they would switch jobs for the opportunity to work from home. By offering this flexibility, the company has been able to attract and retain top talent.

CXAI's platform has also enhanced the employee experience by giving them greater control over their work environment. The company's Head of HR highlighted how this shift has transformed how employees feel about their work: "Our flexible work program gives the team the freedom, responsibility, and support to work in a way that's best for them."

He also described that this new way of working brings people together for purposeful interactions. The office becomes a hub for collaboration, idea generation, and celebration. Face-to-face time helps drive innovation and allows people to celebrate their wins together.

This flexible approach has proved that employees stay longer and perform better when they feel trusted and supported.

Looking Ahead: Future-Proofing Workplaces

The impact of CXAI's platform continues to grow as the company expands its use to more offices worldwide and adds even more services. The company plans to use CXAI's AI-powered assistant and analytics tools to monitor office utilization, generate heatmaps, forecast needs, and offer recommendations to further enhance the employee experience.

As the company moves forward with its flexible work model, they are confident that the blend of cost savings, higher productivity, and employee satisfaction will continue to drive its success. By reducing their office footprint, keeping employees engaged, and increasing productivity, the company is leading the way in shaping the future of work.

This story is an excellent example of how CXAI helps large companies create thriving workplaces that prioritize productivity, satisfaction, and innovation.

The future of work is here, and it's powered by AI!

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