UI Restoring Power to Customers During Winter Storm

The company is working quickly to restore power to thousands of customers

ORANGE, Conn. - February 23, 2026 - United Illuminating (UI), a subsidiary of Avangrid, Inc., is making significant progress on restoring power for customers experiencing an outage due to the current snowstorm. More than 4,000 customers have already been restored, and there are approximately 450 customers currently without power, as of 1 p.m. on Monday.

"The heavy snow and gusting wind, along with downed trees and pole hits from motor vehicle accidents, have resulted in power outages across our service territory," said Angela Baccaro, UI spokesperson. "We are grateful for our crews that have been working hard since early this morning to get everyone's power back on as quickly and safely as possible. The winds present a challenge for working on power lines, but we have already made significant progress with restoration efforts and expect that the worst of it is behind us. We continue to monitor the situation and encourage customers to stay home and stay away from any downed wires."

Outage Information

• Sign up for Outage Alerts to stay informed and receive automatic updates. Text REG to 78418 to receive free text alerts if you lose service, and for restoration updates. Visit our website for additional alert options.
• UI's Outage Map provides updates on current outages with information on estimated restoration times.

Safety tips

• Stay far away from downed wires and anything that may be in contact with them. Report downed wires and other electrical hazards to UI at 800.722.5584. Remember, no line is safe to touch - ever!
• If a downed wire comes in contact with your vehicle, stay inside, call 911 and wait for help. If you must get out because of fire or other danger, avoid making contact with the vehicle and the ground at the same time. Jump clear of the vehicle, land with your feet together, and hop away with both feet together, or shuffle away without lifting your feet. Don't run or stride.
• If you suspect a natural gas leak or emergency, get up, get out and get away! Then immediately call 911 from a safe location.

If you experience a power outage, you can report:

• Online or call 800.722.5584 (800.7.CALL.UI).
• Through our Mobile App, available from the App Store and Google Play.
• By texting OUT to 78418. Registration is required.