Silent Key: Maureen ‘Moe’ Dieckmann

Maureen "Moe" Dieckmann, founder and CEO of Moetivations, Inc., has passed away. She was an APCO International commercial member since 2018 and spent three decades supporting 9-1-1 professionals and their emergency communications centers.

Dieckmann came to public safety through her family. She was the daughter of an emergency room nurse and a retired fire chief, and the sister of an EMT and a deputy sheriff. From 1994 to 2011, she held corporate sales leadership roles with companies that supplied computer hardware, software and telecommunications systems to 9-1-1 centers nationwide.

In 2012, Dieckmann founded Moetivations, Inc. in Denver, with a mission of helping ECCs succeed and helping telecommunicators thrive. The company provided traveling public safety telecommunicators, quality assurance programs, leadership training, recruitment and retention strategies, standard operating procedure development, and peer-to-peer coaching and wellness support. She was a frequent instructor, and students regularly called her one of the best they had worked with.

Dieckmann was active in APCO as a commercial member of both APCO International and APCO Colorado since 2018. She served on the APCO Health & Wellness Committee and the Professional Development Events Committee. She also served on the standards working group that developed the standard for the Establishment of a Quality Assurance and Quality Improvement Program for Emergency Communications Centers, which has helped ECCs measure and improve service.