How Cohere Health helps health plans scale policy digitization with agentic AI workflows

Written by Oleksiy Kononenko from AWS, and Adwait Patil, Anna Wang, Ebad Ahmadzadeh, Kenji Fujita, and Vikas Mehta from Cohere Health

Prior authorization is one of the most manual processes in healthcare, bogged down by static, unstructured policy formats that create inefficiencies and operational bottlenecks. Managing policies across multiple health plan customers adds further complexity, as each requires strict data isolation between tenants.

A new AWS blog explores how Cohere Health transformed the digitization of clinical policies with Amazon Bedrock AgentCore. Using AgentCore's multi-tenant architecture, Cohere Health Policy Studio™ creates structured, machine-readable data that drive scalable, AI-assisted workflows.

Read the blog to learn how Cohere Health built a multi-tenant agentic architecture using AgentCore Runtime's secure MicroVM isolation, unified tool access through AgentCore Gateway, AgentCore Memory, and the Agent Skills open standard. Today, Policy Studio is helping health plans modernize clinical workflows, reduce manual burden, meet CMS compliance, and address AHIP commitments-all while maintaining transparency, strict data isolation, and critical human oversight.

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