Entergy Texas storm update – 12/28/24, 5:30 p.m.

News Release > Entergy Texas storm update - 12/28/24, 5:30 p.m.

Entergy Texas storm update - 12/28/24, 5:30 p.m.

12/28/2024

Multiple tornadoes and severe thunderstorms caused widespread outages across the Entergy Texas service area Saturday afternoon. Crews are working tonight to turn the lights back on as safely and quickly as possible.

As of 5:30 p.m., more than 16,000 customers are without power. The hardest hit counties include Galveston, Jefferson, Tyler and Montgomery with high winds, lightning and downed vegetation as the contributing factors.

Additional resources have been requested to assist with restoration. Customers are encouraged to visit Entergy's View Outage map for the most up-to-date information and estimated restoration times.

Stay safe:

We urge customers to use caution after the storm and remember these important safety tips:

• Stay away from downed power lines and areas of debris. Energized power lines may not be visible among the rubble.
• Report downed lines immediately to Entergy at 1-800-9OUTAGE (1-800-968-8243), and call your local police station or fire department.
• Don't walk in flooded areas or standing water. Remember that wet tree limbs can conduct electricity.
• Keep your distance from working crews. Work sites can have any number of hidden dangers for the public, and distracting crews can cause accidents to happen.

Stay informed:

Keeping customers informed before, during and after a storm is important to Entergy Texas. Here are some of the platforms we use to provide updates:

• Download the Entergy Appat entergyapp.com. Customers can use the app to report outages or check on the status of power at their home or business.
• Entergy's View Outages websiteincludes maps that show where outages are located and gives information about restoration progress.
• Register for outage text alertsthrough myEntergy. Customers should update their notification preferences to participate in text alerts. Customers also can sign up for text messages about storm and restoration efforts by texting REG to 36778.
• The Entergy Storm Center websitehas storm safety, preparation and restoration information that is updated throughout the day.
• Operation: Storm Ready Guideis a free downloadable guidethat helps customers plan and prepare for weather emergencies.
• Social mediaplays an important role in keeping customers informed. Follow Entergy Texas on Twitter at @EntergyTXand Facebook.com/EntergyTX.

About Entergy Texas

Entergy Texas, Inc. provides electricity to approximately 512,000 customers in 27 counties. Entergy Texas is a subsidiary of Entergy Corporation, a Fortune 500 electric company. Entergy powers life for 3 million customers through its operating companies in Arkansas, Louisiana, Mississippi and Texas. We're investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. For the latest news from Entergy Texas, visit the Newsroomand connect with @EntergyTXon social media.

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