Tampa Electric Named Business Customer Champion in National Study

Tampa Electric was recently recognized as a 2024 Business Customer Champion for commercial customer engagement in a national study. It was among 24 utilities honored for providing a world-class customer experience.

Overall, Business Customer Champions were credited with strong outreach to local communities, leading to greater utility-business customer relationships and loyalty. The honor is given each year to utilities with exceptional performance in brand trust, service satisfaction and product experience - three categories that compose Escalent's proprietary Engaged Customer Relationship (ECR) Index.

The Cogent Syndicated 2024 Utility Trusted Brand & Customer Engagement™ (UTBCE): Business study tracks the performance of 78 gas, electric and combination utilities to identify brand and customer experience opportunities and trends in the industry. The report is published semiannually by Escalent, a top data analytics and advisory firm with extensive energy, utility and brand experience.

"We are honored to be recognized as a 2024 Business Customer Champion," said Karen Sparkman, vice president of Customer Experience for Tampa Electric. "Over the past year, we've reimagined how we engage with our business customers, focusing on delivering innovative solutions and strengthening our partnerships. This recognition reflects the trust and loyalty of our customers, and we remain committed to providing an exceptional experience every step of the way."

Tampa Electric has dedicated key-account managers to help commercial customers with their electric utility needs 24 hours a day, 7 days a week. In 2024, Tampa Electric launched a new online portal for new, temporary and upgraded construction service requests, adding convenience and time savings for customers.

"Because of dedicated partners like Tampa Electric, Hillsborough County Public Schools continues to thrive in an ever-changing industry," said Benjamin Moore, general manager of Maintenance Operations Center for the school district. "Tampa Electric's consistent standards of excellence, outstanding communication skills, daily outage notifications - specifically during peak storm season - and expedited efforts to get us back online after storms have played a significant role in our growth."

About 12,300 business customers from 78 of the largest electric, natural gas and combination utilities across the country responded to the web-based survey.

Tampa Electric, one of Florida's largest investor-owned electric utilities, serves about 860,000 customers in West Central Florida. Tampa Electric is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.