10 Ways Fusion Connect Achieved The Highest Levels of Customer Care and Confidence

Creating a customer-obsessed company culture is Fusion Connect's focus. We hold ourselves accountable, everyday, by listening to how happy and well supported our customers feel. It's a daily commitment to staying sharp, responsive, and aligned with our customers' evolving needs.

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1Build a customer-centric culture

Customer obsession isn't a slogan-it's simply how we operate. It drives how we build, how we serve, and how we lead.

2Hire and retain the right talent

Our teams have the trifecta of unrivaled customer empathy, 13+ years proven technical skills, and more than a decade of frontline industry expertise.

3Offer proactive customer service

Proactive health checks and quarterly reviews help us identify issues before they happen. With teams in every time zone, we can stay ahead of customer concerns.

4Personalize customer service

Our tailored approach ensures timely, multi-channel outreach using email, text, phone calls or video chats honoring customer preferences.

5Empower the customer service frontline

Our reps stay on the call with the customer until their concerns are completely addressed. Quality of the customer experience, not speed, is what matters.

6Invest in training

We offer a unique rotation program and skill development opportunities. Teams learn how to address Tier 1 and Tier 2 issues with accuracy and an average resolution time of 35 seconds.

7Reward the team

We have All Star recognition programs that rewards and spotlights exemplary customer care and support.

8Go the extra mile

Listening is our superpower, fueled by our goal to not only help, but to impress our customers.

9Ask for feedback

We make sure customers have a variety of ways to let us know how we are doing from surveys after every customer call to advisory councils.

10Always deliver on the promise

+154% NPS increase in less than one year. We continue to aim higher and delight customers.

See What Fusion Connect Can Do for You

To learn more about our services and solutions get in touch with the team.