Tempe 311 – connecting community with information and service – 83,000 times last year

10,000+ community members were without power, more than 130 were displaced from their homes and storm debris covered roads and properties. While emergency crews responded on the streets, Tempe 311 dispatchers began tracking reports of storm debris blocking roads, answering questions about emergency shelters and directing residents who were looking to help to donation centers.

"As a Tempe resident myself, I felt a responsibility to support my community during that chaotic time. My role was to be on the phones, listening to residents, answering questions, and making sure everyone who reached out felt heard and supported," Customer Relations Specialist Adilene Chavez Martinez said. "We were so busy the day after the microburst that I came in on my day off, and many of our team members adjusted their schedules to help cover the overwhelming call volume. Those few weeks reminded me how much our team can accomplish when the community really needs us."

Coming soon: a new reporting tool, faster service

This year, Tempe will implement a new system to create a more streamlined experience for residents. The new tool will provide a more updated, user-friendly experience when submitting reports or questions to the city. More information will be shared when the tool goes live later this year.

How to use Tempe 311

If you haven't tried Tempe 311 yet, it provides a quick, simple way for residents to connect with the city for non-emergency services. It just takes one call to city hall to request service, report issues, book city facilities and to get answers to your questions. Tempe 311 is available online, by phone or by mobile app.

Call: 480-350-4311

Submit a report online

Email: [email protected]

Download the app: available on Apple and Google Play