Learn How to Help 911 Callers

Are you passionate about helping others? Join the Raleigh-Wake Emergency Communications Center team and make a real difference in your community!

Here is some key information about our next training academy:

• Application period: March 2 through March 22
• Academy start date: Thursday, June 4 (the academy lasts for 12 to 14 weeks)
• Starting salary: $49,100 (no experience required)

Apply today.

Application Process

Your path to becoming a call taker or a telecommunicator includes:

1. Application review: Submit your application by March 22 before 11:59 p.m.

2. Employment skills test: Qualified applicants will complete the CritiCall assessment, evaluating skills such as:

• Data entry
• Typing speed and accuracy
• Spelling
• Reading comprehension

3. Panel interview: Pass the test and move on to a virtual panel interview.

4. Next steps: Recommended candidates will complete:

• Criminal background check
• Psychological evaluation
• Additional pre-employment requirements

Academy Training and Job Duties

During the academy, you'll receive hands-on training to become a 9-1-1 Call Taker or Telecommunicator. Core responsibilities include:

• Answering emergency (9-1-1), non-emergency, and administrative calls
• Gathering critical information from callers
• Entering data into the Computer-Aided Dispatch (CAD) system

Why Join Us?

• Impact: Serve and protect more than 1.19 million residents in Raleigh and Wake County
• Career growth: Gain invaluable skills in a high-demand field
• Supportive team: Train alongside dedicated professionals who are passionate about public safety

Virtual Information Sessions

The ECC will hold virtual information sessions about the academy on the dates listed below through Microsoft Teams.

Monday, March 16, from 7 p.m. to 8 p.m.

Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/23216877718742?p=OOpssCwf8Nfsqjt9mZ
Meeting ID: 232 168 777 187 42
Passcode: vK353Nh2

Dial in by phone
+1 919-561-6523,,415386621# United States, Raleigh
Find a local number
Phone conference ID: 415 386 621#
For organizers: Meeting options | Reset dial-in PIN

Wednesday, March 18, from 11 a.m. to noon

Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/26559531238250?p=LzT7bj4mL9Km4XkdYP
Meeting ID: 265 595 312 382 50
Passcode: cq6f9Zk6

Dial in by phone
+1 919-561-6523,,115731020# United States, Raleigh
Find a local number
Phone conference ID: 115 731 020#
For organizers: Meeting options | Reset dial-in PIN

Saturday, March 21, from 10 a.m. to 11 a.m.

Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/28653102784289?p=dt7XLTFN5vZkhSH6HM
Meeting ID: 286 531 027 842 89
Passcode: tf2n9zw6

Dial in by phone
+1 919-561-6523,,20167078# United States, Raleigh
Find a local number
Phone conference ID: 201 670 78#
For organizers: Meeting options | Reset dial-in PIN