Ministry of Law and Justice of the Republic of India

08/13/2026 | Press release | Distributed by Public on 08/13/2026 02:11

PARLIAMENT QUESTION: PERFORMANCE OF CPGRAMS

Ministry of Personnel, Public Grievances & Pensions

PARLIAMENT QUESTION: PERFORMANCE OF CPGRAMS

Posted On: 13 AUG 2026 1:26PM by PIB Delhi

The Ministry/Department wise details of grievances received, disposed of and pending on the CPGRAMS portal during FY 2023-24 to FY 2025-26 is enclosed at Annexure-I.

The Comprehensive Guidelines for Effective Redressal of Public Grievances issued on 23rd August 2024 advises the grievance redressal timelines of 21 days. The details of Ministry/Department wise average disposal time in the year 2025-26 are enclosed at Annexure-II.

To independently assess the citizen satisfaction on grievance resolution on CPGRAMS, a Feedback Call Centre is operational since July 2022.

This information was given by the Minister of State (Ind. Charge) Science & Technology; Earth Sciences and Minister of State PMO; Personnel, Public Grievances and Pensions; Department of Atomic Energy and Space Dr. Jitendra Singh in a written reply in Rajya Sabha today.

Annexure-I Central Ministry/Department wise progress report for FY 2023-24 (as on 05-08-2026)

Ministry/Department/Organization

Carry forward

Received

Disposed

Pending

Central Board of Direct Taxes (Income Tax)

13726

69638

71077

12287

Central Board of Indirect Taxes and Customs

483

13508

13839

152

Department for Promotion of Industry and Internal Trade

54

2497

2342

209

Department of Administrative Reforms and Public Grievances - PG Division

1065

6522

6458

1129

Department of Agriculture and Farmers Welfare

8323

123744

125329

6738

Department of Agriculture Research and Education

370

1345

1557

158

Department of Animal Husbandry, Dairying

60

1853

1754

159

Department of Atomic Energy

177

1323

1354

146

Department of Bio Technology

24

356

361

19

Department of Chemicals and Petrochemicals

72

474

537

9

Department of Commerce

219

4238

4218

239

Department of Consumer Affairs

862

17081

16976

967

Department of Defence

1147

15795

16226

716

Department of Defence Finance

1235

20999

19439

2795

Department of Defence Production

70

1959

1748

281

Department of Defence Research and Development

39

835

800

74

Department of Economic Affairs ACC Division

1231

3784

4336

679

Department of Empowerment of Persons with Disabilities

47

2957

2884

120

Department of Ex Servicemen Welfare

3379

41653

40983

4049

Department of Expenditure

89

2401

2398

92

Department of Fertilizers

59

532

486

105

Department of Financial Services (Banking Division)

6233

151770

150851

7152

Department of Financial Services (Insurance Division)

300

22932

22838

394

Department of Financial Services (Pension Reforms)

45

2872

2838

79

Department of Fisheries

18

478

464

32

Department of Food and Public Distribution

140

8423

8356

207

Department of Health & Family Welfare

2350

33774

32753

3371

Department of Health Research

41

1051

989

103

Department of Higher Education

1278

17080

17027

1331

Department of Investment & Public Asset Management

24

995

997

22

Ministry/Department/Organization

Carry forward

Received

Disposed

Pending

Department of Justice

474

12729

12631

572

Department of Land Resources

18

3615

3590

43

Department of Legal Affairs

23

3783

3741

65

Department of Military Affairs

421

4691

4676

436

Department of Official Language

34

242

258

18

Department of Personnel and Training

3175

23385

25951

609

Department of Pharmaceuticals

64

974

996

42

Department of Posts

1933

58188

58928

1193

Department of Public Enterprises

0

569

555

14

Department of Revenue

2172

9710

11781

101

Department of Rural Development

1531

392552

371502

22581

Department of School Education and Literacy

1459

14474

13118

2815

Department of Science and Technology

118

1291

1338

71

Department of Scientific & Industrial Research

51

895

898

48

Department of Social Justice and Empowerment

275

8466

8477

264

Department of Space

60

547

553

54

Department of Sports

70

1122

1111

81

Department of Telecommunications

533

47810

47657

686

Department of Youth Affairs

75

779

770

84

Legislative Department

71

1226

1268

29

Ministry of Coal

161

3699

3713

147

Ministry of Ayush

91

2311

2361

41

Ministry of Civil Aviation

583

9089

9379

293

Ministry of Cooperation

352

30955

31196

111

Ministry of Corporate Affairs

772

25920

25990

702

Ministry of Culture

339

2774

2784

329

Ministry of Development of North Eastern Region

5

210

208

7

Ministry of Drinking Water and Sanitation

772

9943

7967

2748

Ministry of Earth Sciences

28

396

410

14

Ministry of Electronics & Information Technology

471

8431

8586

316

Ministry of Environment, Forest and Climate Change

188

5441

5389

240

Ministry of External Affairs

1070

19953

19432

1591

Ministry of Food Processing Industries

15

547

534

28

Ministry of Heavy Industries

41

1127

1080

88

Ministry of Home Affairs

1721

53179

53278

1622

Ministry of Housing and Urban Affairs

1141

47321

39017

9445

Ministry of Information and Broadcasting

431

3704

3794

341

Ministry of Labour and Employment

2318

161036

159343

4011

Ministry/Department/Organization

Carry forward

Received

Disposed

Pending

Ministry of Micro Small and Medium Enterprises

82

2518

2446

154

Ministry of Mines

34

1075

1036

73

Ministry of Minority Affairs

140

2720

2580

280

Ministry of New and Renewable Energy

21

931

876

76

Ministry of Panchayati Raj

51

8283

8104

230

Ministry of Parliamentary Affairs

21

2934

2941

14

Ministry of Petroleum and Natural Gas

659

18924

17275

2308

Ministry of Power

185

4392

4354

223

Ministry of Railways ( Railway Board)

2467

64542

64043

2966

Ministry of Road Transport and Highways

1254

22696

22891

1059

Ministry of Shipping

308

1669

1882

95

Ministry of Skill Development and Entrepreneurship

183

2313

2341

155

Ministry of Statistics and Programme Implementation

66

494

543

17

Ministry of Steel

50

1244

1210

84

Ministry of Textiles

67

983

906

144

Ministry of Tourism

101

2687

2665

123

Ministry of Tribal Affairs

169

2065

2140

94

Ministry of Water Resources, River Development & Ganga Rejuvenation

122

5251

5182

191

Ministry of Women and Child Development

301

6736

6656

381

NITI Aayog

20

4229

4195

54

O/o the Comptroller & Auditor General of India

132

5548

5457

223

Staff Selection Commission

1211

10542

11553

200

Unique Identification Authority of India

357

18870

18041

1186

Total

74217

1737599

1705792

106024

Central Ministry/Department wise progress report for FY 2024-25 (as on 05-08-2026)

Ministry/Department/Organization

Carry forward

Received

Disposed

Pending

Central Board of Direct Taxes (Income Tax)

12287

63277

64906

10658

Central Board of Indirect Taxes and Customs

152

12671

12614

209

Department for Promotion of Industry and Internal Trade

209

2172

2267

114

Department of Administrative Reforms and Public Grievances - PG Division

1129

5041

5929

241

Department of Agriculture and Farmers Welfare

6738

86201

90278

2661

Department of Agriculture Research and Education

158

1613

1652

119

Department of Animal Husbandry, Dairying

159

1759

1729

189

Department of Atomic Energy

146

1740

1807

79

Department of Bio Technology

19

156

135

40

Department of Chemicals and Petrochemicals

9

361

363

7

Department of Commerce

239

4147

4230

156

Department of Consumer Affairs

967

17544

17527

984

Department of Defence

716

16674

16986

404

Department of Defence Finance

2795

28338

29970

1163

Department of Defence Production

281

1939

2091

129

Department of Defence Research and Development

74

739

775

38

Department of Economic Affairs ACC Division

679

3054

3377

356

Department of Empowerment of Persons with Disabilities

120

2924

2880

164

Department of Ex Servicemen Welfare

4049

47692

48362

3379

Department of Expenditure

92

1537

1521

108

Department of Fertilizers

105

430

512

23

Department of Financial Services (Banking Division)

7152

155225

156828

5549

Department of Financial Services (Insurance Division)

394

24084

24035

443

Department of Financial Services (Pension Reforms)

79

2951

2949

81

Department of Fisheries

32

364

381

15

Department of Food and Public Distribution

207

11215

11242

180

Department of Health & Family Welfare

3371

37681

38820

2232

Department of Health Research

103

813

876

40

Department of Higher Education

1331

19388

19526

1193

Department of Investment & Public Asset Management

22

800

800

22

Department of Justice

572

11229

11606

195

Ministry/Department/Organization

Carry forward

Received

Disposed

Pending

Department of Land Resources

43

4246

4228

61

Department of Legal Affairs

65

3043

2924

184

Department of Military Affairs

436

4569

4678

327

Department of Official Language

18

206

217

7

Department of Personnel and Training

609

18009

17909

709

Department of Pharmaceuticals

42

1012

1006

48

Department of Posts

1193

53843

53785

1251

Department of Public Enterprises

14

565

574

5

Department of Revenue

101

8004

7996

109

Department of Rural Development

22581

354608

375928

1261

Department of School Education and Literacy

2815

14838

16684

969

Department of Science and Technology

71

1024

1032

63

Department of Scientific & Industrial Research

48

1192

1207

33

Department of Social Justice and Empowerment

264

7567

7569

262

Department of Space

54

550

577

27

Department of Sports

81

1099

1098

82

Department of Telecommunications

686

62961

63035

612

Department of Youth Affairs

84

633

644

73

Legislative Department

29

734

702

61

Ministry of Coal

147

4138

4078

207

Ministry of Ayush

41

1856

1868

29

Ministry of Civil Aviation

293

5744

5657

380

Ministry of Cooperation

111

4936

4861

186

Ministry of Corporate Affairs

702

13410

13680

432

Ministry of Culture

329

2433

2534

228

Ministry of Development of North Eastern Region

7

133

139

1

Ministry of Drinking Water and Sanitation

2748

9454

11869

333

Ministry of Earth Sciences

14

318

317

15

Ministry of Electronics & Information Technology

316

9328

9351

293

Ministry of Environment, Forest and Climate Change

240

6205

6166

279

Ministry of External Affairs

1591

15895

16575

911

Ministry of Food Processing Industries

28

427

437

18

Ministry of Heavy Industries

88

1324

1395

17

Ministry of Home Affairs

1622

55095

54999

1718

Ministry of Housing and Urban Affairs

9445

28546

36322

1669

Ministry of Information and Broadcasting

341

3951

4095

197

Ministry of Labour and Employment

4011

192160

189110

7061

Ministry of Micro Small and Medium Enterprises

154

15343

14866

631

Ministry/Department/Organization

Carry forward

Received

Disposed

Pending

Ministry of Mines

73

1250

1277

46

Ministry of Minority Affairs

280

3201

3335

146

Ministry of New and Renewable Energy

76

2198

2172

102

Ministry of Panchayati Raj

230

9692

9781

141

Ministry of Parliamentary Affairs

14

1336

1344

6

Ministry of Petroleum and Natural Gas

2308

20343

20864

1787

Ministry of Power

223

5156

5192

187

Ministry of Railways (Railway Board)

2966

64381

64413

2934

Ministry of Road Transport and Highways

1059

27562

27504

1117

Ministry of Shipping

95

1259

1283

71

Ministry of Skill Development and Entrepreneurship

155

9129

8556

728

Ministry of Statistics and Programme Implementation

17

411

387

41

Ministry of Steel

84

1049

1065

68

Ministry of Textiles

144

847

962

29

Ministry of Tourism

123

2337

2392

68

Ministry of Tribal Affairs

94

3265

3311

48

Ministry of Water Resources, River Development & Ganga Rejuvenation

191

2870

2905

156

Ministry of Women and Child Development

381

7902

8042

241

NITI Aayog

54

3126

3132

48

O/o the Comptroller & Auditor General of India

223

1440

1583

80

Staff Selection Commission

200

5636

5056

780

Unique Identification Authority of India

1186

26097

25928

1355

Total

106024

1673645

1717570

62099

Central Ministry/Department wise progress report for FY 2025-26 (as on 05-08-2026)

Ministry/Department/Organization

Carry forward

Received

Disposed

Pending

Central Board of Direct Taxes (Income Tax)

10658

67106

72906

4858

Central Board of Indirect Taxes and Customs

209

15359

15359

209

Department for Promotion of Industry and Internal Trade

114

2646

2620

140

Department of Administrative Reforms and Public Grievances - PG Division

241

4559

4432

368

Department of Agriculture and Farmers Welfare

2661

44825

46159

1327

Department of Agriculture Research and Education

119

1719

1756

82

Department of Animal Husbandry, Dairying

189

2952

3025

116

Department of Atomic Energy

79

1733

1763

49

Department of Bio Technology

40

285

318

7

Department of Chemicals and Petrochemicals

7

723

714

16

Department of Commerce

156

5097

5051

202

Department of Consumer Affairs

984

28561

28604

941

Department of Defence

404

20223

20265

362

Department of Defence Finance

1163

47927

45716

3374

Department of Defence Production

129

2130

2115

144

Department of Defence Research and Development

38

1069

1050

57

Department of Economic Affairs ACC Division

356

3260

3172

444

Department of Empowerment of Persons with Disabilities

164

4483

4488

159

Department of Ex Servicemen Welfare

3379

27452

29749

1082

Department of Expenditure

108

2306

2236

178

Department of Fertilizers

23

780

779

24

Department of Financial Services (Banking Division)

5549

221029

223667

2911

Department of Financial Services (Insurance Division)

443

32852

33212

83

Department of Financial Services (Pension Reforms)

81

4694

4675

100

Department of Fisheries

15

646

644

17

Department of Food and Public Distribution

180

18942

16300

2822

Department of Health & Family Welfare

2232

58436

58492

2176

Department of Health Research

40

1164

1159

45

Department of Higher Education

1193

31158

30462

1889

Department of Investment & Public Asset Management

22

966

901

87

Department of Justice

195

13047

13114

128

Department of Land Resources

61

8064

8027

98

Ministry/Department/Organization

Carry forward

Received

Disposed

Pending

Department of Legal Affairs

184

4919

5050

53

Department of Military Affairs

327

11948

10993

1282

Department of Official Language

7

301

306

2

Department of Personnel and Training

709

25869

25726

852

Department of Pharmaceuticals

48

1242

1235

55

Department of Posts

1251

72215

72048

1418

Department of Public Enterprises

5

826

769

62

Department of Revenue

109

11920

11600

429

Department of Rural Development

1261

19162

19269

1154

Department of School Education and Literacy

969

22104

21885

1188

Department of Science and Technology

63

1810

1782

91

Department of Scientific & Industrial Research

33

1031

1021

43

Department of Social Justice and Empowerment

262

11083

11052

293

Department of Space

27

502

485

44

Department of Sports

82

1722

1701

103

Department of Telecommunications

612

98068

97951

729

Department of Youth Affairs

73

793

792

74

Legislative Department

61

1514

1519

56

Ministry of Coal

207

5143

5219

131

Ministry of Ayush

29

3785

3728

86

Ministry of Civil Aviation

380

8150

8169

361

Ministry of Cooperation

186

6781

6126

841

Ministry of Corporate Affairs

432

15081

14769

744

Ministry of Culture

228

3843

3938

133

Ministry of Development of North Eastern Region

1

147

148

0

Ministry of Drinking Water and Sanitation

333

12513

12184

662

Ministry of Earth Sciences

15

357

362

10

Ministry of Electronics & Information Technology

293

15153

15125

321

Ministry of Environment, Forest and Climate Change

279

9470

9271

478

Ministry of External Affairs

911

23266

22972

1205

Ministry of Food Processing Industries

18

632

637

13

Ministry of Heavy Industries

17

2210

2200

27

Ministry of Home Affairs

1718

79613

77615

3716

Ministry of Housing and Urban Affairs

1669

34160

33652

2177

Ministry of Information and Broadcasting

197

5622

5654

165

Ministry of Labour and Employment

7061

284103

275703

15461

Ministry of Micro Small and Medium Enterprises

631

43700

43404

927

Ministry of Mines

46

1815

1797

64

Ministry/Department/Organization

Carry forward

Received

Disposed

Pending

Ministry of Minority Affairs

146

1985

2043

88

Ministry of New and Renewable Energy

102

2585

2550

137

Ministry of Panchayati Raj

141

19620

17304

2457

Ministry of Parliamentary Affairs

6

1862

1847

21

Ministry of Petroleum and Natural Gas

1787

35987

26664

11110

Ministry of Power

187

8227

8349

65

Ministry of Railways ( Railway Board)

2934

82640

81286

4288

Ministry of Road Transport and Highways

1117

53888

53553

1452

Ministry of Shipping

71

1797

1782

86

Ministry of Skill Development and Entrepreneurship

728

15833

16313

248

Ministry of Statistics and Programme Implementation

41

417

419

39

Ministry of Steel

68

1419

1453

34

Ministry of Textiles

29

1119

1129

19

Ministry of Tourism

68

3272

3195

145

Ministry of Tribal Affairs

48

3150

3126

72

Ministry of Water Resources, River Development & Ganga Rejuvenation

156

4279

4208

227

Ministry of Women and Child Development

241

9778

9625

394

NITI Aayog

48

4496

4494

50

O/o the Comptroller & Auditor General of India

80

2781

2759

102

Staff Selection Commission

780

8510

9013

277

Unique Identification Authority of India

1355

51561

51024

1892

Total

62099

1833972

1812923

83148

Annexure-II

Details of Ministry/Department wise average disposal time in the year 2025-26

Ministry/Department/Organization

Average disposal time (In Days)

Central Board of Direct Taxes (Income Tax)

47

Central Board of Indirect Taxes and Customs

8

Department for Promotion of Industry and Internal Trade

15

Department of Administrative Reforms and Public Grievances - PG Division

35

Department of Agriculture and Farmers Welfare

9

Department of Agriculture Research and Education

22

Department of Animal Husbandry, Dairying

20

Department of Atomic Energy

14

Department of Bio Technology

31

Department of Chemicals and Petrochemicals

6

Department of Commerce

19

Department of Consumer Affairs

11

Department of Defence

7

Department of Defence Finance

19

Department of Defence Production

18

Department of Defence Research and Development

23

Department of Economic Affairs ACC Division

46

Department of Empowerment of Persons with Disabilities

13

Department of Ex Servicemen Welfare

31

Department of Expenditure

22

Department of Fertilizers

10

Department of Financial Services (Banking Division)

9

Department of Financial Services (Insurance Division)

8

Department of Financial Services (Pension Reforms)

5

Department of Fisheries

9

Department of Food and Public Distribution

18

Department of Health & Family Welfare

13

Department of Health Research

11

Department of Higher Education

15

Department of Investment & Public Asset Management

7

Department of Justice

8

Department of Land Resources

3

Department of Legal Affairs

14

Department of Military Affairs

12

Department of Official Language

7

Department of Personnel and Training

11

Department of Pharmaceuticals

9

Ministry/Department/Organization

Average disposal time (In Days)

Department of Posts

7

Department of Public Enterprises

4

Department of Revenue

7

Department of Rural Development

20

Department of School Education and Literacy

16

Department of Science and Technology

17

Department of Scientific & Industrial Research

17

Department of Social Justice and Empowerment

7

Department of Space

22

Department of Sports

17

Department of Telecommunications

6

Department of Youth Affairs

29

Legislative Department

12

Ministry of Coal

13

Ministry of Ayush

5

Ministry of Civil Aviation

15

Ministry of Cooperation

9

Ministry of Corporate Affairs

12

Ministry of Culture

14

Ministry of Development of North Eastern Region

2

Ministry of Drinking Water and Sanitation

14

Ministry of Earth Sciences

15

Ministry of Electronics & Information Technology

7

Ministry of Environment, Forest and Climate Change

10

Ministry of External Affairs

17

Ministry of Food Processing Industries

11

Ministry of Heavy Industries

4

Ministry of Home Affairs

17

Ministry of Housing and Urban Affairs

20

Ministry of Information and Broadcasting

12

Ministry of Labour and Employment

15

Ministry of Micro Small and Medium Enterprises

9

Ministry of Mines

12

Ministry of Minority Affairs

31

Ministry of New and Renewable Energy

15

Ministry of Panchayati Raj

20

Ministry of Parliamentary Affairs

2

Ministry of Petroleum and Natural Gas

28

Ministry of Power

4

Ministry of Railways (Railway Board)

15

Ministry of Road Transport and Highways

9

Ministry/Department/Organization

Average disposal time (In Days)

Ministry of Shipping

13

Ministry of Skill Development and Entrepreneurship

11

Ministry of Statistics and Programme Implementation

18

Ministry of Steel

13

Ministry of Textiles

11

Ministry of Tourism

8

Ministry of Tribal Affairs

6

Ministry of Water Resources, River Development & Ganga Rejuvenation

15

Ministry of Women and Child Development

13

NITI Aayog

2

O/o the Comptroller & Auditor General of India

10

Staff Selection Commission

32

Unique Identification Authority of India

13

*****

NKR/AV


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