Storm warning: life support customers ill-prepared for power outages

Recent national figures reveal a worrying trend that only seven per cent of life support customers, or just one in 14, have access to a back-up power supply.

Even more concerning, 68 per cent mistakenly believe their electricity can be restored faster than others during an outage.

Area Manager Katrina Lennon says even if you've notified your electricity provider of your life support status, it's vital to have a Plan B.

"Last summer's extreme weather, including Cyclone Alfred and widespread flooding across regional Queensland, left more than 500,000 homes and businesses without power, with some communities experiencing outages for almost two weeks," Ms Lennon said.

"As crews worked around the clock to repair more than 200km of damaged overhead and underground network, it was a harsh reminder to Queenslanders just how much natural disasters can disrupt essential services.

"People need to take charge now - don't wait for the next storm.

"If you rely on powered medical equipment, speak with your GP or specialist as soon as possible to develop a detailed back-up plan.

"This could mean arranging medical support, identifying alternative places to stay where power has not been interrupted, or investing in battery back-up systems."

Practical steps for life support customers include:

• Talking to your doctor about your needs and options
• Considering relocating to a friend or family member's home if your area loses power
• Investing in a battery back-up or generator for critical equipment and preserving refrigerated medicines
• Knowing the fastest route to your nearest hospital and keeping emergency numbers handy
• Testing your generator now, ensuring you have enough fuel, and always using it outdoors

Ms Lennon also encouraged customers to notify their electricity retailer of their life support status - check your latest power bill for their contact details.

"Severe weather can strike without warning. Don't delay - plan and protect yourself and your loved ones this storm season," she said.

We have joined forces with other Energy Charter members across Australia to develop new, comprehensive power outage planning materials for customers: Check. Plan. Do.