Closing Strong: eGain’s Q4 2025 Results Showcase AI CX Automation Momentum

As we wrap up fiscal 2025, I'm excited to share results that demonstrate the strength of our AI knowledge platform and the tremendous opportunity ahead in AI customer experience automation.

Record-Breaking Quarter, Solid Foundation

We closed Q4 2025 with one of our largest deals ever signed this quarter, driving total revenue to $23.2 million-up 11% sequentially and 3% year over year. More importantly, our profitability metrics tell a compelling story about operational excellence and market positioning. Adjusted EBITDA reached $4.5 million with a robust 19% margin, compared to $2.4 million and 11% margin in Q4 2024.

These numbers reflect not just financial performance, but validation of our strategic focus on AI CX automation. When businesses are looking to demonstrate AI value at scale quickly, they're turning to customer experience-exactly where eGain has been building deep expertise and proven solutions.

Financial Strength Enables Strategic Investment

Our balance sheet remains exceptionally strong with $62.9 million in cash and cash equivalents, providing the foundation for continued innovation and growth investments. This financial stability allows us to stay focused on long-term value creation rather than short-term pressures.

Demonstrating confidence in our trajectory, our Board approved a $20 million increase in our stock repurchase program, bringing total authorization to $60 million. This expansion reflects our belief that the market hasn't yet fully recognized the value of our AI knowledge platform and the massive opportunity in AI CX automation.

Looking Ahead: Positioned for AI CX Leadership

The market dynamics couldn't be more favorable. Enterprises are eager to implement AI solutions that deliver measurable business impact, and customer experience represents the perfect entry point-it's high-visibility, high-impact, and measurable. Our AI Knowledge Hub delivers exactly what businesses need: trusted, consumable answers that improve customer experience while reducing operational costs.

For fiscal 2026, we're projecting total revenue between $90.5 million and $92.0 million, with adjusted EBITDA margins of 11% to 13%. These projections reflect both our confidence in market demand and our commitment to profitable growth.

The AI CX Automation Opportunity

What excites me most isn't just our financial performance-it's the validation of our strategic vision. We've long believed that customer experience is where AI can show value at scale in the shortest time frame. The deals we're closing, the pipeline we're building, and the market response we're seeing all confirm this thesis.

Every conversation with prospects reinforces that they need what we've built: an AI platform that doesn't just promise automation but delivers it through trusted knowledge that actually works. While others are still figuring out AI, we're helping customers deploy it successfully.

Momentum Building

With healthy demand in the pipeline and strong bookings performance, we're well-positioned to capture the compelling opportunity in AI CX automation powered by trusted knowledge. Our customers are seeing real results, our partners are bringing us larger opportunities, and our team continues to innovate at the leading edge of AI knowledge management.

The foundation is solid, the opportunity is massive, and our execution is strong. As we move into fiscal 2026, eGain is positioned not just to participate in the AI revolution, but to lead it in the customer experience domain.

Here's to turning AI promises into business results, one customer at a time.