Duke Energy’s smart, self-healing technology helps keep the lights on for Florida customers

• The company's investment has helped avoid more than 950,000 extended power outages and save nearly 6.3 million hours of outages for customers since January 2024

Editor's Note: Photos and b-roll of self-healing technology installation can be downloaded here . For county-specific data related to power outages avoided and outage time saved from self-healing technology, please contact Ana Gibbs at [email protected] .

ST. PETERSBURG, Fla. - Today marks the mid-point of the 2025 Atlantic hurricane season, and Duke Energy Florida is highlighting the company's smart, self-healing technology and its significant benefits to customers.

Self-healing technology explained:

Similar to a GPS navigation system that can identify an accident ahead and update a route, Duke Energy Florida uses self-healing technology to automatically detect outages and reroute power to other lines. It helps restore service faster for customers - often in less than a minute - on blue-sky days and during storms, including hurricanes. (Click here for a visual explanation.)

Benefits by the numbers:

• Around 80% of Duke Energy Florida customers currently benefit from self-healing technology, including approximately 90% of Pinellas County, 80% of Orange County and 60% of Polk County.
  
• Since January 2024, self-healing technology has helped avoid more than 950,000 extended power outages, while saving nearly 6.3 million hours of outages for customers across Florida.
  
• Self-healing technology also saved millions of hours of outages during the 2024 hurricane season:
  
  • ~3.3 million hours during Hurricane Milton
    
  • ~1.8 million hours during Hurricane Helene
    
  • ~208,000 hours during Hurricane Debby

Our view:

"Self-healing technology is a powerful tool that helps keep the lights on for Duke Energy Florida customers," said Melissa Seixas, Duke Energy Florida state president. "We understand how important reliable power is for our customers, their families and their businesses - they plan their lives by it - so we will continue focusing on strengthening and expanding self-healing technology throughout our 35-county service territory as we enter the second half of hurricane season and beyond."

Duke Energy Florida

Duke Energy Florida, a subsidiary of Duke Energy, owns 12,300 megawatts of energy capacity, supplying electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.

Duke Energy

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. The company's electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky.

Duke Energy is executing an ambitious energy transition, keeping customer reliability and value at the forefront as it builds a smarter energy future. The company is investing in major electric grid upgrades and cleaner generation, including natural gas, nuclear, renewables and energy storage.

More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.

Contact: Ana Gibbs
24-Hour: 800.559.3853
Cell: 813.928.7263