Entergy Mississippi completes restoration of power to customers

JACKSON, Miss. - Entergy Mississippi has successfully completed restoring power to all customers in our service area whose homes and businesses could safely take electricity following winter storms.

More than 87,000 Entergy customers were left without power after sleet, freezing rain and ice moved through the state.

Approximately 2,800 Entergy employees, contractors and mutual assistance partners were engaged in safely restoring power to Entergy Mississippi customers, despite the numerous severe damages to our infrastructure, difficult terrain and weather conditions.

"I am extremely proud of all the dedicated people at Entergy Mississippi and from utilities and contracting companies around the country and Canada who provided so much support during this grueling effort," said Haley Fisackerly, president and CEO, Entergy Mississippi. "And I'm equally grateful to our customers for their unwavering support and patience during this trying time.

"We realize many of our neighbors are still experiencing impacts from the storm, even though the weather has passed and the power is restored. We have supported the Red Cross and Extra Table to specifically help address the community needs and appreciate their focus on helping our customers."

If a customer still does not have power, it could be because of damage to the home's weatherhead. Such damage must be repaired by a licensed electrician before Entergy Mississippi can safely restore power to the structure. Please report a power outage through one of the following options:

• Entergy app : Download our app for iPhone or Android and use it to report an outage or check if power is restored on your street.
• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage or STAT for the status of your power outage. To sign up for text messaging, go to myEntergy.com or text REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• myEntergy : Report an outage by visiting myEntergy. You can log into your online account or submit as a guest.
• Call us: Call us at 1-800-9OUTAGE (1-800-968-8243). Note that during a major event, you may experience delays when calling our centers.

Understanding your bill after a storm

We know after a major storm, you already have a lot on your mind - and your electricity bill shouldn't add to your stress. Some tips to remember about the next bill you receive after a storm include:

• Your electricity use could be estimated. Most customers have advanced meters allowing us to read usage remotely, but severe weather can sometimes impact our infrastructure and temporarily prevent systems from receiving meter data. When this happens, your electricity usage could be estimated to keep your account up to date. If your meter is read manually, those readings can also be delayed during restoration efforts due to accessibility challenges.
• Adjustments may appear on the next bill. Once we retrieve your actual meter data, any adjustments needed from the prior estimated bill will appear on the next bill. This process ensures that your account reflects your actual usage.

We are committed to delivering affordable, safe power to the communities we serve and helping customers manage their electric usage to generate savings on their bill. For customers struggling to pay their bill, we offer payment arrangements and flexible payment options for qualifying customers. Customers are encouraged to visit BillToolkit.entergy.com for additional resources. They can also reach out to us to manage their account online at myEntergy or by calling 1-800-ENTERGY (1-800-368-3749) for assistance.

About Entergy Mississippi

Entergy Mississippi provides electricity to approximately 459,000 customers in 45 counties. Entergy Mississippi is a subsidiary of Entergy Corporation. Entergy produces, transmits and distributes electricity to power life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We're investing for growth and improved reliability and resilience of our energy system while working to keep energy rates affordable for our customers. We're also investing in cleaner energy generation like modern natural gas, nuclear and renewable energy. A nationally recognized leader in sustainability and corporate citizenship, we deliver more than $100 million in economic benefits each year to the communities we serve through philanthropy, volunteerism and advocacy. Entergy is a Fortune 500 company headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. Learn more at EntergyMississippi.com and connect with @EntergyMS on social media.

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